Business Details
50+ Years
experience
Open 24/7
always available
Trusted Removals & Storage in Stoke-on-Trent
Norman Ferns has been a family-run removals and storage company since 1947, serving Stoke-on-Trent and surrounding areas. Our expertise spans residential and commercial moves, piano transportation, packing services, and secure storage solutions. With three generations of experience, we prioritise customer satisfaction through meticulous planning and execution. Our team undergoes rigorous training in health and safety, packing techniques, and customer relations to ensure professionalism at every stage. Fully insured and equipped with a modern fleet, we handle logistical challenges with precision.National coverage allows us to support clients from Land's End to John O'Groats. Transparent communication and competitive pricing reflect our commitment to trustworthiness. Over seven decades, we've built a reputation for reliability, adaptability, and exceptional service. Our approach combines technical expertise with a personal touch, ensuring stress-free transitions for clients. This legacy of excellence continues to define our operations today.
Services
Domestic Removals
Commercial Removals
Piano Removals
Packing Service
Secure Storage
House Clearance
Office Removals
Self Storage
Furniture Assembly
Storage Units
Details
- Year established: 1947
Highlights and features
- Family-run business with over 70 years of industry experience.
- Fully insured services for complete peace of mind.
- Competitive pricing with no hidden fees or obligations.
- Free no-obligation quotations tailored to your specific needs.
- National coverage from Land's End to John O'Groats.
Associations and certifications
- DVSA
- Ministry of Transport
What people say
Outstanding service
Professional and polite
Stress-free experience
Excellent communication
Highly recommended
Services
Domestic Removals
Our domestic removals service specialises in house moves across Stoke-on-Trent and nationwide. We handle every aspect from packing to transportation, ensuring minimal disruption. Clients benefit from tailored planning, experienced teams, and comprehensive insurance coverage for complete peace of mind.
Commercial Removals
Commercial removals cater to businesses of all sizes, offering packing, transportation, and unpacking services. We coordinate logistics to minimise downtime during office relocations. Clients receive customised solutions for secure equipment handling and efficient workspace transitions.
Piano Removals
Specialist piano removals utilise trained technicians and equipment to ensure safe transportation. We handle all piano types with precision wrapping and lifting techniques. Comprehensive insurance covers instruments during transit to guarantee client confidence.
Packing Service
Our packing service uses high-quality materials and space-optimising techniques for secure item protection. Available as full or partial service, we provide custom solutions for fragile items. Clients receive labelled boxes to simplify unpacking processes at their new location.
Secure Storage
Secure storage facilities offer heated, monitored spaces for short or long-term needs. We provide flexible rental periods and various unit sizes to accommodate personal or business requirements. 24/7 CCTV ensures belongings remain protected throughout their storage duration.
People
Norman Ferns
Founder
Norman Ferns established the company in 1947 after leaving the army. He started with a single lorry, transporting textiles before expanding into removals. His dedication laid the foundation for three generations of family service.
Barry Ferns
Director
Barry Ferns joined the business in the 1960s, expanding operations through strategic investments in storage facilities. He ensured the company maintained its family values while adapting to modern removal industry standards.
Daniel Ferns
Managing Director
Daniel Ferns represents the third generation, joining in 1999. He oversees daily operations and fleet management, maintaining the company's commitment to excellence while implementing technological advancements in logistics and customer service.
Questions
Do you offer removal services outside Stoke-on-Trent?
Yes, while based in Stoke-on-Trent, we provide removal services nationwide across the UK for both residential and commercial clients.
What does your removal package include?
Our comprehensive package covers packing, loading, transportation, and unloading with trained staff handling items carefully throughout the process.
Are packing materials provided?
We supply all necessary packing materials including boxes, bubble wrap, and tape, with custom solutions available for fragile or valuable items.
Is your removal service fully insured?
Yes, we offer full insurance coverage protecting belongings against damage or loss during the entire removals process.
How far in advance should I book?
We recommend booking 2-4 weeks ahead, especially during peak seasons, to ensure adequate resource allocation for your move.
Do you provide business storage solutions?
We offer secure storage facilities with 24/7 CCTV monitoring, available in various sizes for both short-term and long-term business needs.
