Come in as a customer, and leave as a friend!
At Footsteps Flooring, we pride ourselves on our dedication to providing top-notch carpet and flooring solutions to our valued customers in Andover, Hampshire, and surrounding areas. With a commitment to excellence and a passion for delivering exceptional results, our team of experts has been serving the local community for many years.
Our Story
Our family-run business is built on a foundation of trust, integrity, and a genuine desire to help our customers find the perfect flooring solutions for their homes and businesses. Our father and son team, along with our dedicated showroom manager, Debi, and our skilled fitter, Zac, work together to provide a seamless and stress-free experience for our clients.
Our Services
We offer a comprehensive range of services, including supply-and-fit and supply-only options, to cater to the diverse needs of our customers. Our extensive selection of high-quality carpets, vinyls, and laminate floors is sourced from leading manufacturers, ensuring that our clients have access to the best products on the market. Our experienced fitters are fully qualified and highly trained to ensure that every installation is carried out to perfection.
Our Mission
At Footsteps Flooring, we strive to maintain our position as the region's most trusted experts in carpet and vinyl floor fitting. We are committed to providing an exceptional level of service, outstanding quality, and unbeatable value to our customers. Our mission is to build long-lasting relationships, earn repeat business, and continually exceed expectations.
Why Choose Us?
By choosing Footsteps Flooring, you can expect a unique and personalized experience tailored to your specific needs. Our team is dedicated to delivering unparalleled customer service, expert guidance, and unparalleled craftsmanship. We take pride in our work, and our commitment to excellence has earned us an impeccable reputation in the local community.
Excellent Customer Service
The majority of customers have praised Footsteps Flooring for their exceptional customer service. Many reviewers have commended the company's polite and professional staff, who are knowledgeable and helpful in assisting with flooring choices.
High-Quality Products
Customers have also been impressed with the quality of Footsteps Flooring's products, including their stair and landing carpet, laminate flooring, and oak flooring. Many reviewers have mentioned that the products are of high quality and reasonably priced.
Attention to Detail
Several reviewers have praised the company's attention to detail, with one customer mentioning that the fitters identified the source of a problem and took a photo to help the plumber, all without extra cost.
Reliable and Efficient
Many customers have praised Footsteps Flooring for their reliability and efficiency. Reviewers have mentioned that the company's staff are punctual, polite, and professional, and that the installation process is quick and clean.
Minor Issues with After-Sales Service
One customer has mentioned a minor issue with the after-sales service, stating that the company was not very responsive to a problem with the flooring installation. However, this is a rare complaint amidst a sea of positive reviews.
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