Business Details
We are proud to introduce a refreshed version of Flooring Megastore, now ready to serve customers later this year. Our commitment to delivering quality flooring solutions is underscored by our extensive network of delivery vehicles, ranging from small vans to 18tonne articulated lorries. We ensure that every delivery is made safely to kerbside or driveway, with drivers trained to navigate restricted routes and access limitations. Our team is available to answer any queries, whether you are an existing customer or inquiring about a new order. We provide clear delivery terms and conditions, including detailed instructions for special routes and the handling of failed deliveries. In cases of failed delivery, we transparently outline potential return costs and storage fees, guaranteeing no hidden charges.
We uphold rigorous inspection processes upon receipt of returned goods, especially for nonbespoke items, to confirm the absence of transport damage. Our 14day cooling off period offers customers the right to cancel and receive a refund, while bespoke orders remain exempt as they are custommade. We actively support customers in estimating turnaround times by offering personalised lead time estimates upon request. Our service ethos is centred on reliability, transparency and a proactive approach to customer satisfaction. By combining industrystandard delivery practices with dedicated customer support, we continue to build trust and satisfaction across the UK.
We uphold rigorous inspection processes upon receipt of returned goods, especially for nonbespoke items, to confirm the absence of transport damage. Our 14day cooling off period offers customers the right to cancel and receive a refund, while bespoke orders remain exempt as they are custommade. We actively support customers in estimating turnaround times by offering personalised lead time estimates upon request. Our service ethos is centred on reliability, transparency and a proactive approach to customer satisfaction. By combining industrystandard delivery practices with dedicated customer support, we continue to build trust and satisfaction across the UK.
Highlights and features
- We deliver via vans and 18tonne lorries.
- We offer a 14day cooling off period.
- We accept returns for nonbespoke items.
- We provide detailed route guidance for smooth delivery.
- We cover up to 2 weeks for Scottish Highlands delivery.
Services
Delivery
Our delivery service covers kerbside or driveway dropoffs using a range of vehicles from small vans to 18tonne articulated lorries, ensuring safe transport even in restricted areas. The service targets homeowners, builders and interior designers who require reliable, ontime delivery across the UK, including remote regions. We provide detailed route guidance to minimise delays and optimise delivery efficiency.
Returns
Our returns process allows customers to return nonbespoke items to our distribution centre for inspection, ensuring no transport damage has occurred. The process is designed for customers who have received damaged goods or wish to cancel within the 14day cooling off period. We handle all logistics, including thirdparty courier coordination, to facilitate a swift refund.
Cooling Off
Our 14day cooling off period gives customers the right to cancel and receive a refund within two weeks of the order acceptance email. The policy applies to all products except bespoke orders, which are exempt from statutory cancellation rights. We process refunds quickly, usually within 14 days of the cancellation notice, while the customer arranges return shipping.
Bespoke Orders
Our bespoke material orders are custommade for each customer, making cancellation or return impossible under statutory rights. The items are produced specifically for the buyer and are not eligible for the 14day cooling off period. Upon return to the distribution centre, we inspect for transport damage and notify customers by email with photos if any damage is detected.
Lead Times
Our lead times vary by product, with most items requiring additional time to arrive at our distribution centre before dispatch. We provide estimated turnaround times for each product upon request via call or email, ensuring customers understand expected delivery windows. The lead time information is not included in the standard delivery timeframe, as it depends on product availability.
