Delivering Exceptional Service, Built on Trust and Expertise
At Belle Casa (Cambridge) Ltd, we take pride in providing exceptional domestic cleaning services to homes and small offices in Cambridge. With over 20 years of experience, our family-run franchise business has built a reputation for delivering professional, reliable, and trustworthy services to our clients.
Our Story
Our Cambridge office was opened in 2002 by Barry and Rachel Turpin, and we are proud to be part of the Belle Casa Network, which provides services at a local level throughout the UK. Unlike other companies, we do not offer one-off or end-of-tenancy cleans, nor do we cater to Airbnb properties. Instead, we focus on providing regular weekly or fortnightly services that are tailored to our clients' specific needs.
Our Services
We offer a comprehensive range of domestic cleaning and ironing services, carefully matching our clients with qualified and vetted housekeepers who share our commitment to excellence. Our services are designed to provide convenience, flexibility, and peace of mind, ensuring that our clients can enjoy a cleaner, healthier, and happier living space. Whether you need help with daily, weekly, or monthly cleaning, we have a solution that suits your needs and budget.
Why Choose Us
We understand that choosing the right cleaning service can be daunting, which is why we want to assure you that we are committed to delivering exceptional quality, professionalism, and customer satisfaction. With nearly two decades of experience, we have honed our skills and refined our processes to ensure that our clients receive the best possible service. Our glowing testimonials speak for themselves, and we invite you to experience the Belle Casa difference for yourself.
Overall Experience
The reviews of Belle Casa, a cleaning agency, are mixed, with both positive and negative experiences shared by clients and employees.
Positive Experiences
Many reviewers praised the agency's professionalism, reliability, and friendly approach. They appreciated the kindness and helpfulness of the team, particularly Steph, who was mentioned several times. The agency's treatment of its cleaners was also commended, with reviewers noting that the company prioritized their well-being and fair pay.
Negative Experiences
On the other hand, some reviewers expressed frustration with the agency's reliability and communication. They reported instances of cleaners not showing up, being late, or providing poor-quality cleaning. Some reviewers also felt that the agency was unresponsive to their concerns and did not provide adequate solutions.
Common Issues
A common theme among the negative reviews was the agency's reliability and responsiveness. Several reviewers reported difficulties with getting a regular cleaner, receiving temporary replacements, and experiencing poor communication from the office.
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