Your flooring, our expertise
Fenston Carter is a leading online flooring shop that has been serving customers for over 40 years. We are proud to offer a wide range of flooring options, including carpets, luxury vinyl tiles, Marmoleum, hand-made rugs, bespoke stair runners, hand-stitched carpet floor runners, wood, accessories such as stair rods and eyes, latex screeds, underlays, and even flooring tools. Our extensive knowledge and experience in the flooring industry enable us to provide our customers with expert advice, making us a trusted source for all their flooring needs.
One of our unique selling points is our commitment to offering affordable pricing without compromising on quality. Our pricing is competitive, and we strive to provide our customers with value for money. At Fenston Carter, we believe that everyone should have access to high-quality flooring options that suit their budget and style preferences.
At Fenston Carter, we pride ourselves on our excellent customer service. We understand that choosing the right flooring option can be a daunting task, which is why we are here to help. Our team of experts is always available to answer any questions and provide guidance on selecting the best flooring for your project. We are committed to ensuring that our customers are satisfied with their purchases and offer after-sales support to address any concerns or issues that may arise.
Our Services
Fenston Carter offers a wide range of services to our customers. Here are some of the services we provide:
1. Flooring installation: We offer flooring installation services to our customers, ensuring that the flooring is installed correctly and to the highest standards. Our team of experienced installers is skilled in installing various flooring options, including carpets, luxury vinyl tiles, Marmoleum, and wood.
2. Flooring advice: We provide expert advice on selecting the right flooring option for your project. Our team of experts can help you choose the best flooring based on your budget, style preferences, and the room's function.
3. Flooring accessories: We offer a wide range of flooring accessories, including stair rods and eyes, latex screeds, underlays, and flooring tools. These accessories are essential for ensuring that your flooring is installed correctly and functions optimally.
4. Customised flooring: We offer customised flooring options, including bespoke stair runners and hand-stitched carpet floor runners. Our team of experts can help you design and create customised flooring that meets your unique specifications.
In conclusion, Fenston Carter is a different kind of online flooring shop that offers expert advice, affordable pricing, and excellent customer service. Our wide range of flooring options, accessories, and services make us a one-stop-shop for all your flooring needs. Whether you are looking for high-quality carpet, luxury vinyl tiles, Marmoleum, hand-made rugs, bespoke stair runners, or wood flooring, Fenston Carter has got you covered. Contact us today to learn more about our services and how we can help you transform your space with high-quality flooring options.
Overall Experience
The majority of customers have reported a very positive experience with the company, praising the quality of the stair runners, excellent customer service, and prompt delivery.
Quality of Products
The stair runners have been described as being of excellent quality, with many customers mentioning that they will last a lifetime. The carpet fitters who installed the runners have also been impressed with the quality of the products.
Customer Service
The customer service team has been praised for being communicative, responsive, and helpful throughout the process. Many customers have mentioned that their queries were addressed promptly and that the team went above and beyond to ensure their satisfaction.
Issues with Platform Cutting
One customer did mention that they had issues with platform cutting due to their stairs bending, and recommended including this service to ensure a perfect fit.
Negative Experience
One customer had a negative experience with the company, citing issues with a stencil template and poor communication from the team. Despite being refunded, they were unhappy with the way the situation was handled.
Be the first to review Fenston Carter.
Write a Review
