Business Details
41 Years
experience
Emergency
services
Trusted Facilities Management Services in London
Established in 1985, ECMS Services has grown from a contract cleaning company into a comprehensive facilities management provider serving London, the South East, and home counties. Our family-run business combines over 35 years of experience with a client-centric approach, offering tailored solutions for commercial building works, maintenance, and cleaning. We pride ourselves on exceptional customer service, with founders still actively involved in daily operations. Our team of dedicated account managers ensures seamless service delivery, supported by ISO 9001-certified processes and a 24-hour emergency helpdesk.We maintain long-term client relationships through transparent pricing, fixed-rate agreements, and a commitment to environmental sustainability. Our workforce undergoes rigorous training in health and safety protocols, including COSHH and fire safety, while our online portal provides clients with 24/7 access to essential documentation. With no CIS implications for clients and a simple three-month termination policy, we prioritise operational transparency and accountability across all services.
Services
Office Fit Outs
Commercial Refurbishment
Facilities Management
24 Hour Emergency Callouts
Commercial Cleaning
Planned Maintenance
Window Cleaning
Waste Recycling
Health & Safety Compliance
Environmental Consultancy
Details
- Year established: 1985
Highlights and features
- We offer 35+ years of facilities management expertise with founders still involved in operations
- Our 24/7 emergency callouts guarantee engineer attendance within 1 hour for critical issues
- ISO 9001-certified quality management systems ensure consistent service delivery
- Single supplier model covers all building, maintenance, and cleaning requirements
- Fixed-rate agreements provide cost certainty for three-year contract periods
Associations and certifications
- ISO 9001
- ISO 14001
- ISO 45001
- Safe Contractor Scheme
- Planet Mark
What people say
Exceptional customer service
Reliable 24/7 support
Competitive fixed rates
Professional account managers
Environmental responsibility
Services
Facilities Management
Our comprehensive facilities management covers all aspects of commercial property operations. We provide dedicated account management, planned preventative maintenance, and 24/7 emergency support. Our ISO-certified processes ensure consistent service quality across building works, maintenance, and cleaning requirements for London businesses.
Commercial Cleaning
We deliver tailored commercial cleaning solutions for offices, retail spaces, and commercial properties. Our services include daily cleaning, deep cleaning, carpet care, and compliance with health and safety standards. All cleaning operations are managed by our Head of Cleaning Operations with regular quality audits.
24 Hour Emergency Callouts
Our 24/7 emergency response team handles urgent maintenance issues across London and the South East. Engineers attend critical incidents within 1 hour and non-urgent matters within 24 hours. This service covers plumbing, electrical, HVAC, and structural emergencies with immediate fault resolution.
Office Fit Outs
We provide complete office fit-out solutions from initial design to final implementation. Our services include space planning, construction, partitioning, and compliance with building regulations. Each project is managed by experienced professionals ensuring minimal disruption to business operations during installation.
Planned Preventative Maintenance
Our proactive maintenance programmes reduce unexpected breakdowns through regular inspections and servicing. We cover HVAC systems, electrical installations, plumbing, and fire safety equipment. All maintenance activities are documented with detailed reports for compliance and budget monitoring purposes.
People
James Grimsley
Managing Director
With over 35 years in facilities management, James established ECMS Services in 1985. He oversees strategic direction while maintaining hands-on involvement in client relationships and service delivery across all business operations.
Sean Morrison
Head of Cleaning Operations
Sean manages all cleaning services with responsibility for quality control, staff training, and client satisfaction. He ensures compliance with hygiene standards and implements innovative cleaning methodologies across commercial properties.
Spencer Hudswell
Senior Projects Manager
Spencer oversees major building projects and refurbishments. He coordinates construction teams, manages timelines, and ensures adherence to safety regulations while maintaining client communication throughout project lifecycles.
Lisa Dunsdon
Financial Director
Lisa manages financial operations including budgeting, contract pricing, and commercial strategy. She ensures financial compliance and sustainable growth while maintaining transparent cost structures for clients.
Jason Holmes
Maintenance Operations Manager
Jason supervises maintenance teams and emergency response services. He coordinates technical resources, manages service level agreements, and implements training programmes to maintain technical excellence across all maintenance operations.
Questions
What services does ECMS provide?
We offer complete facilities management including building works, maintenance, cleaning, and 24/7 emergency support for commercial properties.
How quickly do you respond to emergencies?
Our engineers attend emergency callouts within 1 hour and non-emergencies within 24 hours across our service areas.
Are your services available outside London?
Yes, we serve the South East and home counties with the same dedicated support as our London clients.
What quality accreditations do you hold?
We maintain ISO 9001, ISO 14001, ISO 45001, Safe Contractor Scheme, and Planet Mark certifications.
How do you handle contract pricing?
We offer fixed-rate agreements for three years with transparent pricing and no hidden charges.
What training do your staff receive?
All staff complete health and safety training including COSHH, fire safety, and site-specific refresher courses.
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