Transforming spaces, transforming lives.
TJ Ross is a family-run business that has been perfecting the art of traditional timber craftsmanship for over 40 years. Our workshop in Fife, Scotland, is led by father and son, Martin and Alyn Richardson, who pour their heart and soul into every project. We take pride in our ability to blend age-old hand craftsmanship with modern performance specifications, creating beautiful, enduring timber windows, doors, and bespoke joinery projects that exceed our customers' expectations.
Our Story
Our family business has grown and flourished over the years, thanks to our passion for our work. We have developed a team of skilled craftsmen who share our vision of providing bespoke, high-quality products that stand the test of time. We're proud to say that more than half of our staff started their working life with us as apprentices, developing and perfecting their timber craft skills over the years.
Our Services
At TJ Ross, we offer a range of services, including bespoke double-glazed sash and case windows, hardwood external doors, and other bespoke joinery projects. Our craftsmen deliver statement pieces with a refreshing level of passion, creativity, and high-quality installation. We work closely with architects, interior designers, and project managers to share ideas, offer specialist knowledge, and expertise. Our Edinburgh showroom is a place where customers can explore options, discuss their project, and experience our passion for bespoke hardwood joinery.
Our Commitment
We're committed to delivering a refreshing level of passion, creativity, and traditional quality products. We're proud to work with customers and partners across Scotland, who want a bespoke and personal experience. Whether you're looking for a contemporary or traditional style, we'll deliver statement pieces that exceed your expectations.
Visit Our Showroom
We invite you to visit our Edinburgh showroom, where you can see our beautiful, handmade timber windows, doors, and bespoke joinery projects. Our team will be happy to discuss your project, share ideas, and provide expert advice. We're passionate about what we do, and we can't wait to share that with you.
Overall Satisfaction and Quality of Products
The reviews suggest that the quality of TJ Ross's products is generally excellent, with many customers praising the craftsmanship and attention to detail. The company's bespoke hardwood front doors, sash windows, and internal doors were particularly commended for their high quality and finish.
Customer Service and Communication
While some customers reported excellent customer service, others expressed frustration with the company's communication and customer service. Some reviewers felt that the company was unresponsive or unhelpful in addressing issues, while others reported positive experiences with the installation crew and sales team.
Installation and Fitting
The installation process was generally well-received, with many customers praising the professionalism and efficiency of the installation team. However, some reviewers reported issues with the timeliness of the installation process and the company's response to problems.
Issues and Complaints
A few reviewers reported negative experiences with TJ Ross, citing issues with customer service, communication, and the company's response to problems. Some reviewers reported disputes over payment, delays in the installation process, and disagreements over the quality of the finished product.
Recommendations
Despite some negative reviews, many customers would recommend TJ Ross to others, citing the company's high-quality products and generally excellent installation process.
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