Business Details
29 Years
experience
Emergency
services
Your Trusted Plumbing & Heating Experts in Henley-on-Thames
Established in 1997 by Nick McLeod, Chaps (Southern) (Southern) has grown from a single plumber with a tool bag to a trusted local provider serving Henley-on-Thames, Marlow, Beaconsfield, and surrounding areas. Our team of Gas Safe, LPG, and OFTEC-qualified engineers delivers expert boiler installations, central heating solutions, and emergency plumbing services, supported by a dedicated office team for seamless bookings and quotations. With over 5,000 satisfied customers, we prioritise reliability, transparency, and technical excellence, offering 24-48 hour response times and same-day emergency repairs.Our Worcester Bosch Gold Standard accreditation and 10-year manufacturer guarantees reflect our commitment to quality. We maintain a stock of critical parts and employ specialist boiler engineers to ensure swift, clean installations and repairs, while our annual service reminders help customers preserve boiler warranties. Our engineers receive continuous training to uphold industry standards, and we pride ourselves on treating every property with respect, leaving no job too small or complex unaddressed.
Services
Boiler Installations
General Plumbing
Oil Boilers
Central Heating
Bathroom Installations
Gas Safety Certificates
Emergency Repairs
Servicing
Underfloor Heating
Landlord Services
Details
- Year established: 1997
Highlights and features
- We have Gas Safe, LPG, and OFTEC-qualified engineers with decades of collective experience.
- Our 24-48 hour response time includes same-day emergency repairs for heating failures.
- We offer free, no-obligation quotes and up to 10-year manufacturer guarantees on boiler installations.
- Our dedicated office team provides seamless booking and quotation processes.
- We maintain a stock of Worcester Bosch boilers for rapid installation response.
Associations and certifications
- Worcester Bosch Gold Standard
What people say
Prompt emergency repairs
Knowledgeable engineers
Reliable annual servicing
Professional installations
Clear communication
Services
Boiler Installations
We install oil, natural gas, and LPG boilers with Worcester Bosch Gold Standard accreditation. Our engineers ensure efficient installations, register guarantees, and provide annual service reminders. We handle internal/external boilers, swimming pool systems, and semi-commercial units while maintaining property cleanliness.
Emergency Plumbing
Available 24-48 hours for burst pipes, heating failures, and leaks. Our engineers carry common spares and coordinate rapid delivery for specialist parts. We prioritise same-day service for critical issues like loss of heating or hot water.
Central Heating
We install, maintain, and repair central heating systems including underfloor heating and power-flushing. Our team uses thermal cameras for leak detection and offers heating MOTs to optimise system efficiency across domestic and commercial properties.
Bathroom Installations
Our specialists design and install complete bathrooms with tiling, carpentry, and underfloor heating. We collaborate with local suppliers for sanitaryware selection and provide free quotations for full bathroom refurbishments.
Gas Safety Certificates
We issue Gas Safety Certificates for landlords, inspecting appliances annually to meet legal requirements. Our engineers ensure compliance for rental properties in Henley-on-Thames, Marlow, and surrounding areas.
People
Nick McLeod
Director and Owner
Nick founded Chaps (Southern) (Southern) in 1997 and oversees operations while maintaining hands-on involvement. His plumbing expertise and leadership ensure consistent service quality across installations, repairs, and customer interactions.
Alison & Lesley
Office Team
Alison and Lesley manage appointments, quotations, and customer communications. Their administrative support ensures efficient scheduling and clear client interactions for both domestic and commercial services.
Questions
Do you offer emergency plumbing services?
Yes, we provide 24-48 hour emergency response for critical issues like burst pipes or heating failures, often offering same-day repairs.
Are your engineers certified?
All engineers hold Gas Safe, OFTEC, or LPG qualifications, ensuring compliance and technical expertise for boiler, plumbing, and heating work.
What areas do you cover?
We serve Henley-on-Thames, Marlow, Beaconsfield, and surrounding areas in Buckinghamshire, Oxfordshire, and Berkshire.
Do you provide boiler service guarantees?
Yes, we offer up to a 10-year manufacturer's guarantee on boiler installations, with annual service reminders to maintain validity.
Can you install underfloor heating?
Yes, our specialists design and install underfloor heating systems as part of central heating upgrades or new bathroom installations.
How do I book a service?
Contact us via phone or our website form to schedule appointments. Our office team provides free quotes and confirms booking times.
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