Transforming Spaces, Transforming Lives
Our Story
At K2 Flooring, we take pride in our rich history that dates back to 1961 when our company was founded by Frederick Kemp. Over the years, we have grown significantly, mirroring the rapid expansion of the home improvement market. As a consequence, we changed our name to K2 Flooring to reflect our growing stature and expanded services. Today, we are a family-run flooring specialist offering high-quality, all-in-one flooring services to customers across Kent, Surrey, and South East London.
Our Services
We offer a wide range of flooring services, including carpets, wood and laminate flooring, bespoke decorative flooring, contract flooring, and bespoke blinds. Our team of experts is dedicated to providing the highest standards of installation, ensuring that our customers receive top-notch services that meet their unique needs. Whether you're a homeowner or a business owner, we cater to every customer's need, providing an excellent choice of flooring options to suit all budgets.
Reputation for Service Excellence
Our reputation for service excellence has earned us a well-deserved reputation in the industry. We have expanded from a single site to two outlets, one in Swanley and the other in West Malling, catering to a diverse range of customers. Our commitment to providing exceptional service has led to successful commercial flooring projects for prominent businesses, including St George (South London) Ltd, United House Construction, The Goldsmith Group, J C G Construction Ltd, Birchwood Park Golf Club, and Mowlem.
Our Accreditations & Endorsements
We are proud to be endorsed by The Carpet Foundation, further confirming our status as a company committed to the highest standards of retailing. We are qualified to offer expert advice on measuring and estimating, product suitability and selection, underlay and fitting, and to provide the highest standards of installation. Our membership with ACG (Associated Carpet Group) Buying group enables us to purchase from suppliers at discounted prices, allowing us to pass on significant savings to our clients.
Our Showrooms
Our showrooms are designed to provide a comprehensive range of quality products, including carpets, vinyls, wood, and laminate flooring from top manufacturers such as Amtico and Karndean. Our friendly team is always on hand to answer questions and provide expert advice to help customers make informed decisions.
What Our Customers Say
We take pride in our exceptional customer service, with scores based on 810 customer reviews rating us 9.71 for Reliability & Timekeeping, 9.80 for Tidiness, 9.90 for Courtesy, and 9.87 for Workmanship. We have a 0% appointment miss rate, demonstrating our commitment to delivering exceptional service to our customers.
General Impressions
The reviews about this flooring company are largely negative, with only one positive review out of three.
Quality of Products and Installation
The quality of the products and installation has been called into question by two reviewers. One reviewer mentioned that the carpet, which was supposed to be pure wool, started "malting" after five years, suggesting that it might be of poor quality. The same reviewer also mentioned that the installation was poorly done, with a join in the middle of a landing and the company's attempt to save costs by using a carpet piece that wasn't wide enough.
Customer Service and Communication
The company's customer service and communication have also been criticized. One reviewer mentioned that the company didn't clean up after themselves and charged extra to take away the off-cuts. The same reviewer had to withhold payment to get the company to put things right. Another reviewer described the company as unprofessional and unpleasant to deal with.
One Positive Experience
One reviewer, however, had a very positive experience with the company, praising the manager, Nick, and the wide range of flooring options available at the West Malling shop.
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