Transforming Your Home, Enhancing Your Life
At CSM TRADE NE LTD, we are a professional home improvement company serving the North East region of the United Kingdom. Our team of experienced professionals has been providing exceptional services to homeowners for over two decades. During this time, we have established a reputation for delivering high-quality workmanship, honesty, and customer care.
Our Story
Founded in 1999, CSM TRADE NE LTD began as a small, family-run business with a mission to provide professional home improvement services to homeowners in the North East region. Our founders, driven by a passion for excellence and a commitment to customer satisfaction, set out to build a company that would stand the test of time.
Our Services
From repairing and replacing roofs to installing new conservatories and uPVC windows, we offer a comprehensive range of services to meet the diverse needs of our customers. Our extensive range of products and services includes:
- Roofline and guttering installations
- Flat roof replacement
- Conservatory installations
- uPVC window and door replacements
- Garage door installations
- Insulated garage doors
- Roller garage doors
Our Expertise
At CSM TRADE NE LTD, we take pride in our team's expertise and dedication to delivering outstanding results. Our team consists of experienced professionals who possess in-depth knowledge of their respective trades. We are proud to be accredited installers of the Guardian Warm Roof System and Authorized Rockdoor installers. Our expertise and commitment to excellence have earned us an outstanding reputation among homeowners in the North East region.
Our Philosophy
At CSM TRADE NE LTD, our philosophy is centered around customer satisfaction. We believe that every customer deserves exceptional service, transparent communication, and work of the highest quality. Our team is committed to understanding our customers' needs and providing tailored solutions that meet their unique requirements.
Our Commitment
We are committed to delivering exceptional results, every time. We understand that our customers' trust is precious, and we are dedicated to earning and maintaining that trust. Our commitment to excellence is reflected in our workmanship, our products, and our customer service.
Get in Touch
At CSM TRADE NE LTD, we value your feedback and look forward to speaking with you. Whether you're seeking a free survey or simply want to learn more about our services, we're here to help. Contact us today to schedule a free survey and discover how we can help you achieve your home improvement goals.
General Experience
The overall experience with CSM North East is positive, with most customers expressing satisfaction with the quality of work, professionalism, and affordability.
Positive Aspects
The company's staff, including estimators, fitters, and management, are praised for being friendly, knowledgeable, and professional. The installation teams are commended for being tidy, reliable, and efficient. The quality of the products, including rockdoors, gutters, and windows, is deemed exceptional. Several customers have mentioned that the company exceeded their expectations, and many have expressed their intention to use CSM North East for future work.
Negative Aspects
A few customers have reported issues with the company, including a failure to show up for a quoted appointment, additional costs for plaster work repairs, and damage to property during installation. One customer experienced leakage issues with the new guttering system, which has yet to be resolved.
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