Right first time, every time
Welcome to Domestic Appliances Direct, a family-run business with over 43 years of experience in the appliance sales and repair industry. Based in Bristol, we pride ourselves on providing first-class service at a very reasonable price. We understand the importance of having a fully functional and reliable domestic appliance, and we are committed to ensuring that our customers receive the best possible service.
Our Services
At Domestic Appliances Direct, we offer a wide range of services, including sales, repairs, and spares for various household appliances. Our expertise extends to a vast array of appliance brands and models, including Washing Machines, Washer Dryers, Tumble Dryers, Dishwashers, Fridges & Freezers, American Style Fridge Freezers, Double Door Fridge Freezers, Ovens, Vacuum Cleaners, and many more.
We provide same-day call-out services or estimates for our repairs, where our local engineers will assess your appliance and provide a quotation for the work required. We also offer an installation service for freestanding and integrated appliances, as well as a recycling service for appliances that need to be disposed of.
Appliance Sales
In addition to our repair services, we also offer a wide range of domestic appliances for sale. Our showroom is stocked with a variety of products from leading manufacturers, including Cookers, Hobs, Extractor Fans, Dishwashers, Fridges, Freezers, Fridge Freezers, Washing Machines, Washer Dryers, and Tumble Dryers. We also offer a next-day delivery and installation service for our products.
Experience and Quality
As a family-run business with over 43 years of experience, we understand the importance of providing top-notch service and quality products. Our local engineers are trained to the highest standard, and we use only the best parts and materials for our repairs. We believe in providing excellent customer service and aim to build long-term relationships with our customers.
Conclusion
At Domestic Appliances Direct, we pride ourselves on our professionalism, expertise, and customer satisfaction. Whether you require appliance repairs, sales, or spares, we are the go-to destination for all your household appliance needs. With over 43 years of experience, we are confident in our ability to provide the best possible service and products to our customers.
Poor Customer Experience
The reviews highlight a common theme of poor customer experience with We Repair Appliances. Multiple customers have reported frustrating experiences with the company, citing issues with their repair services, customer service, and communication.
Lack of Communication and Organization
Several reviewers mentioned that the company's customer service team seemed clueless about the status of their repairs, with some being told to call back after lunch only to find that the team was still unavailable. There were also instances of engineers failing to turn up or canceling appointments at short notice.
Incompetent Engineers
Many reviewers expressed dissatisfaction with the engineers sent by We Repair Appliances, citing issues with their competence, attitude, and lack of tools. Some engineers were reported to have made mistakes, such as damaging kitchen floors or failing to diagnose issues correctly.
Lack of Accountability
Reviewers felt that the company was unresponsive to their complaints and failed to take responsibility for mistakes made. In some cases, the company blamed system errors or claimed that reports were incorrect, causing further frustration for customers.
Delays and Cancellations
Many customers experienced delays and cancellations with their repair appointments, leading to extended periods without functional appliances. Some reviewers reported being given multiple dates for repairs, only to have them canceled or rescheduled.
Unhelpful Customer Service
The customer service team was often reported to be unhelpful, with some reviewers being given automated messages or being told to call back at a later time. Customers felt that their concerns were not being taken seriously, and that the company was not making an effort to resolve their issues.
Be the first to review Domestic Appliance Repairs.
Write a Review
