Redefining Customer Satisfaction One Happy Customer At A Time!
Who we are
Solar Trade Sales is a leading trade supplier of premium solar photovoltaic systems in the UK. Founded on a wealth of expertise and a commitment to sustainable energy, we empower businesses and homeowners to harness the power of the sun.
Our Vision
Our vision is to democratize access to clean and affordable solar energy, making it accessible to as many households and businesses as possible. We believe in empowering our customers with innovative technology, exceptional customer service, and competitive pricing.
Our Expertise
We offer a comprehensive range of solar PV products including:
- Solar panels from renowned brands like Jinko Solar and Phono Solar
- High-quality inverters from Solax, Solis, and Enphase
- Comprehensive mounting systems from Clenergy, Renusol, and Schletter
- Reliable batteries from Pylontech, SolaX, and Power Sunsynk
- A vast array of other solar PV accessories
What sets us apart?
- Exceptional Customer Service: Our dedicated team of experts provides personalized support, guiding you through every step of the process with expert advice and guidance.
- Competitive Pricing: We offer competitive prices, with additional discounts for bulk orders.
- Fast Delivery: Secure next-day delivery on most orders for your convenience.
- Wide Range of Brands: We partner with leading industry players, ensuring access to the highest quality products.
- Expert Knowledge: With extensive experience in the UK solar industry, we are well equipped to provide tailor-made solutions for your needs.
Our commitment
Solar Trade Sales is dedicated to:
- Promoting the transition to renewable energy
- Advancing solar technology through innovation
- Providing unparalleled customer service and support
- Collaborating with leading manufacturers and installers
- Contributing to a sustainable future through clean energy solutions
Delivery and Communication
Many reviewers have praised Solar Trade's ability to deliver products quickly, with some receiving their orders within a day or two. However, there have been some issues with damaged or missing items upon arrival. In some cases, customer service has been able to resolve these issues promptly, while in others, customers have reported difficulties in getting their concerns addressed.
Customer Service
Unfortunately, several reviewers have had negative experiences with Solar Trade's customer service team. Some have reported being treated unfairly, with blame being shifted towards the customer instead of taking responsibility for mistakes. One reviewer even had a complaint dismissed and was left feeling frustrated and disrespected.
Product Quality and Advertising
While some reviewers have praised the quality of Solar Trade's products, others have reported issues with missing items or products not being available. Additionally, there have been concerns raised about products being advertised on the website that are not actually available.
Website and Ordering Process
Several reviewers have praised Solar Trade's website, noting that it is fast, easy to use, and offers competitive prices. However, there have been issues reported with the ordering process, including delayed or incorrect deliveries.
Conclusion
While Solar Trade has some strengths, including quick delivery and competitive prices, their customer service team has been a significant source of frustration for many reviewers. The company's inability to resolve issues promptly and fairly has led to several reviewers losing confidence in their business.
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