Business Details
Emergency
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Expert Plumbing & Heating Services in Haywards Heath
Smart Heat Experts is a locally owned and operated heating and plumbing service provider based in Haywards Heath, Mid Sussex. Established with a commitment to raising industry standards, the company prioritises punctuality, technical excellence, and transparent communication. Our Gas Safe registered engineers specialise in boiler installations, servicing, and emergency repairs, alongside comprehensive plumbing solutions and renewable energy systems like air source heat pumps. With over two decades of combined experience, we focus on delivering clean, efficient workmanship while maintaining respect for customers' homes and time.Our service philosophy centres on eliminating industry pain points such as hidden fees, unreliable scheduling, and substandard workmanship through rigorous training and quality control processes. We serve both residential and commercial clients across Mid Sussex and surrounding areas, offering tailored solutions that balance modern technology with traditional craftsmanship.
Services
Boiler Servicing
Plumbing Repairs
Gas Safety Certificates
Heat Pump Installation
Emergency Plumbing
Powerflushing
Smart Controls
Landlord Services
Air Conditioning
Heating System Upgrades
Highlights and features
- Certified Gas Safe engineers ensuring safety and compliance
- Comprehensive heating and plumbing solutions under one roof
- Local team with over 20 years of combined industry experience
- Transparent pricing with no hidden fees or unexpected costs
- 24/7 emergency response for urgent plumbing and heating issues
Associations and certifications
- Gas Safe
What people say
Fast fault diagnosis
Competitive pricing
Clear explanations
Reliable scheduling
Thorough safety checks
Services
Boiler Servicing
Regular boiler servicing maintains system efficiency and safety through comprehensive checks of gas pressure, flue integrity, and component condition. Our Gas Safe engineers perform safety tests, clean internal components, and optimise performance to ensure reliable operation while maintaining warranty validity. This preventative maintenance extends equipment lifespan and reduces energy costs through improved efficiency.
Emergency Plumbing
Our 24/7 emergency plumbing service addresses urgent issues like burst pipes, severe leaks, and heating failures. Fully equipped engineers respond promptly to mitigate damage, employing immediate repair solutions while maintaining safety standards. The service covers all critical plumbing emergencies with transparent pricing and no call-out charges during standard working hours.
Gas Safety Certificates
Landlord gas safety certificates (CP12) involve thorough inspection of all gas appliances, including boilers, cookers, and fires. Our engineers conduct pressure tests, flue checks, and safety device verification, providing digital certification with photographic evidence. The service includes tenant coordination and annual compliance reminders for property managers across Mid Sussex.
Powerflushing
Central heating powerflushing removes sludge and scale buildup through high-velocity chemical cleaning. This process restores system efficiency, eliminates cold radiator spots, and prevents boiler damage. We follow BS7593:2006 standards, including inhibitor treatment, with completion typically within one working day depending on system complexity.
Heat Pump Installation
Air source heat pump installations provide energy-efficient heating solutions with reduced carbon emissions. Our MCS-certified engineers handle complete system design, installation, and commissioning, offering expert advice on system selection and government incentive schemes. The service includes full system integration with existing heating infrastructure and ongoing maintenance support.
People
Terry Matthews
Founder & Director
With over 20 years in the plumbing and heating industry, Terry established Smart Heat Experts to deliver superior service standards. A Crawley College graduate, he combines technical expertise with hands-on management, focusing on customer satisfaction and team development while maintaining active involvement in service delivery.
Questions
Are your engineers Gas Safe registered?
Yes, all our heating engineers hold current Gas Safe registration (No. 626194) for boiler installations, servicing, and gas safety certification work.
Do you offer emergency plumbing services?
We provide 24/7 emergency plumbing assistance across Mid Sussex with no call-out fees during standard hours and prompt response times for urgent issues.
What areas do you cover?
We serve Haywards Heath, Burgess Hill, Crawley, East Grinstead, Cuckfield, Ditchling, Lindfield, and surrounding RH, BN, and TN postcode areas within 15-20 miles of RH16.
Can you service oil boilers?
Yes, we offer comprehensive oil boiler servicing including combustion analysis, nozzle replacement, and tank inspections to maintain efficiency and safety standards.
Do you provide landlord gas safety certificates?
We issue CP12 gas safety certificates for landlords, including digital documentation, tenant coordination, and annual compliance reminders across our service areas.
What payment methods do you accept?
We accept major credit/debit cards and bank transfers, with flexible payment options available for larger projects and service plan subscriptions.
