Experience Excellence in Building Services
Located in the heart of Essex, Colne Valley Group is a renowned building services contractor specialising in residential new build schemes throughout London and the South East. With over 25 years of experience in the sector, we pride ourselves on providing a professional and efficient service at the very highest level.
Our Services
At Colne Valley Group, we offer a comprehensive range of services designed to cater to the unique needs of our clients. From pre-contract design advice to finished installation, our dedicated team of highly qualified and experienced engineers deliver exceptional standards across all our projects.
Our services include:
- Mechanical Design: We develop mechanical and electrical designs that meet the latest industry policies, procedures, and regulations.
- Installation: Our experienced engineers install mechanical and electrical systems, including electrical distribution, general lighting, and power, access control systems, TV and satellite services, intruder alarms, CCTV, data and comms, fire detection, and lightning protection.
- Maintenance and Customer Care: We provide planned and preventative maintenance services, ensuring that your building operates safely and efficiently with minimal disruption. Our dedicated customer care team responds to any defects or issues quickly and efficiently.
Our Commitment
At Colne Valley Group, we understand the importance of quality, efficiency, and time management in today's construction industry. We strive to ensure that our teams adhere to the site program and work collaboratively with other subcontract trades and site teams. Our ultimate goal is to deliver successful projects that meet our clients' needs and exceed their expectations.
Sustainability and Growth
As we continue to grow and evolve as a company, we remain committed to our values of customer service, innovation, and sustainability. We believe that sustainability is key to our continued growth and success, and we are dedicated to delivering innovative solutions that reduce carbon emissions and running costs.
Long Term Plans
Our immediate plans include ensuring the quality of our services remains high, while also focusing on sustainability and long-term growth. We have created a small board of directors to oversee our project, "project zero", which aims to create and maintain superior sustainable solutions for our customers. Our goal is to offer innovative, responsible design, delivery, and operations that exceed our clients' expectations and contribute to a more sustainable future.
Driving Conduct and Safety Concerns
The majority of reviewers have expressed concerns about the aggressive and dangerous driving habits of the company's van drivers. They have reported instances of tailgating, revving at pedestrians, and driving too close to other vehicles, even in hazardous weather conditions.
Poor Customer Service
Reviewers have also complained about the poor customer service they received from the company. They were ignored, told they would be called back but never were, and were even rudely dismissed on the phone.
Overpricing and Unreliability
One reviewer mentioned that the company is overpriced and useless, and that they had to take their business elsewhere.
Lack of Response to Complaints
Despite receiving complaints about their drivers' behavior, the company has failed to respond or take any action to address the issues.
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