Quality service, every time, every day
Hewer Facilities Management Ltd is one of the leading building services, installation, and maintenance providers in the region. Established over 40 years ago, we have evolved to become a reputable company that employs over 100 staff, with a strong reputation for quality that is the foundation of our company today. Our reputation has been formally recognised, and we are a Quality Assured ISO 9001 company with a bespoke documented and audited system of working procedures.
Our Services
We offer a range of services to suit our customers' needs, including design, installation, servicing, repair, and maintenance of mechanical and electrical services, plumbing, heating, and renewable energy. Our engineers are directly employed and fully qualified within their field of work, holding accreditations such as Gas Safe, NICEIC, HETAS, or MCS.
Our services cater to domestic, commercial, and industrial environments, and our helpline is available 24 hours a day, 7 days a week, and 365 days a year. We provide a single-source solution for our customers, offering a range of services that meet their needs.
Our Expertise
Our expertise lies in mechanical and electrical services, plumbing, heating, and renewable energy. We have extensive experience in designing, installing, servicing, repairing, and maintaining heating and plumbing systems, as well as electrical and renewable energy solutions. Our team of experts is dedicated to providing top-notch services that meet our customers' needs and exceed their expectations.
Overview of Hewers Reviews
Hewers, a local company, provides various services including boiler installation, repairs, and maintenance. The reviews are mixed, with some customers expressing satisfaction with their services, while others have had negative experiences.
Positive Experiences
Many customers have praised Hewers' engineers for their professionalism, friendliness, and reliability. Several reviewers have mentioned the ease of scheduling appointments and the prompt response to their concerns. Some have also appreciated the local aspect of the company, preferring to support a local business.
Negative Experiences
On the other hand, some customers have reported poor communication, cancelled appointments, and unprofessional behavior from staff. Some have expressed frustration with the company's administrative processes, citing difficulties in getting issues resolved. A few reviewers have mentioned being overcharged or experiencing unexpected delays.
Common Issues
Common issues mentioned in the negative reviews include:
- Poor communication and unresponsive staff
- Cancellations and delays in appointments
- Unprofessional behavior from engineers
- Overcharging and unexpected costs
- Difficulty in resolving issues
