Situated in the heart of Doncaster, The Fireplace Centre has been a reputable provider of heating and fireplace solutions for over half a century. Led by a close-knit family, the business has earned an unparalleled reputation for delivering outstanding customer experiences and a diverse portfolio of high-quality products.
Our Vision
We believe a fireplace is more than just a source of warmth and light; it's the heart of a home. Our passionate team curates a curated selection of contemporary and traditional stoves, fireplaces, and fires to suit every lifestyle and budget.
Our Journey
The Fireplace Centre's journey began in Sheffield over four decades ago when founder Derek Farrelly recognized the need for accessible and affordable heating solutions. Today, we have evolved into a leading supplier of premium and affordable heating appliances, serving customers in South Yorkshire and beyond.
Our Services
Our comprehensive services include:
- Product Consultation and Design: Our experienced technicians can assist you in selecting the perfect fireplace or stove to meet your unique needs and preferences.
- Expert Installations: Our skilled installers are meticulous in their work, ensuring a seamless and professional installation.
- Comprehensive Spares and Repairs: We provide a wide range of spare parts and can repair most fireplace and stove brands.
- Showroom and Design Centre: Visit our spacious showroom to explore our extensive range of products, get inspiration for your home, and discuss your ideas with our friendly staff.
Our Commitment
At The Fireplace Centre, we are committed to:
- Providing exceptional customer service
- Delivering unparalleled attention to detail
- Offering innovative and sustainable heating solutions
- Maintaining the highest standards of craftsmanship and installation
- Creating a warm and inviting ambiance for your home
Disappointing Experience
Tim and his team at Doncaster Fireplace Centre have left a trail of disappointed customers, with multiple reviews criticizing their poor workmanship, unacceptable prices, and lack of customer service.
Quotes and Fitting Issues
Several reviewers, including Alex Topping, Ryan Meekin, and Dianne Ward, have reported being charged for quotes, never receiving them, or having quotes drastically changed after paying a deposit. Fitting issues have also been reported, with some customers having to correct the work done by the company's fitters.
Bad Business Practices
Martin Gorski and Alex Topping have reported being tricked into paying a large sum of money as a deposit before receiving a quotation, and then being refused a refund when the price rose. This behavior has led to legal action being taken against the company.
Exceptional Reviews
However, a few reviewers, including Karen H., Paul Sharpe, NickgamerDC, Michael Terry, and Malvin Sellors, have had positive experiences with Doncaster Fireplace Centre. They praise the helpful sales team, excellent workmanship, and quality of the fireplaces.
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