Expert Care for Your Home Heating Needs
At Shelford Heating, we take pride in being one of the leading providers of heating, plumbing, and renewable energy solutions in Cambridgeshire and surrounding areas. With over a decade of experience, we have built a reputation for delivering exceptional service, quality, and expertise to our customers.
Our History
Shelford Heating Ltd was formed in October 2011 following a management buyout from Watson Petroleum. Our roots date back to the 1960s when oil became a fuel for home heating in rural Cambridgeshire and surrounding counties. Over the years, we have expanded our expertise to include gas heating, installation of heating systems, and maintenance packages. Today, we service thousands of customers annually, providing a comprehensive range of services that cater to the ever-changing needs of our customers.
Our Services
We offer a wide range of services designed to provide our customers with a one-stop-shop for all their heating and plumbing needs. Our team of experts is trained to install, maintain, and repair heating systems using gas, oil, LPG, biomass, electric, and renewable energy sources such as heat pumps. We also specialize in oil tank installations, bathroom installations, and general plumbing. Our commitment to sustainability and environmental responsibility has led us to invest in extensive research and development of new technologies, staff training, and product range expansion.
Our Philosophy
At Shelford Heating, we believe in delivering more than just a service. Our catchphrase "More Than Just a Service" reflects our dedication to providing exceptional customer service, quality, and expertise. We understand that our customers are at the heart of our business, and we strive to build long-term relationships by providing personalized solutions tailored to their specific needs.
Our Team
Our team of experts is comprised of experienced engineers, technicians, and customer service representatives who are passionate about delivering exceptional service. We operate from our office in Sawston, Cambridge, and cover a 30-mile radius, including Cambridgeshire, Bedfordshire, Hertfordshire, Suffolk, Norfolk, and Essex.
Our Accreditations
We hold accreditations with Gas Safe, OFTEC, APHC, MCS, and many more, ensuring that our customers receive the highest level of service and expertise.
Overview of Reviews
The reviews for Shelford Heating are mixed, with some customers expressing satisfaction with the company's services, while others have had negative experiences.
Positive Experiences
Some customers have praised the company's workmanship, attention to detail, and reliability. They have mentioned that the engineers are professional, friendly, and efficient. Some have also appreciated the company's willingness to follow up on their work and ensure that the systems are functioning optimally.
Negative Experiences
On the other hand, some customers have expressed dissatisfaction with the company's pricing, citing hidden costs and unexpected charges. Some have also mentioned that the company's engineers may not always be able to complete the task at hand, leaving customers feeling frustrated and overcharged. Additionally, some customers have experienced difficulties in scheduling appointments and have been left waiting for extended periods of time.
Common Themes
A common theme among the negative reviews is the perception of the company's pricing as expensive, with some customers feeling that they are being ripped off. Another theme is the difficulty in scheduling appointments and the unreliability of the company's engineers.
