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Al-Murad Tiles: Leading Suppliers of Quality Tiles & Natural Stone in the UK
Al-Murad is a British family-run business established over 30 years ago. We are the country's leading independent importer and retailer of ceramic tiles and natural stone. With over 40 stores and 30 family-run franchises throughout the UK, we offer a vast selection of materials to homeowners, contractors, and designers alike.
Our Expertise & Experience
Our extensive knowledge of the tile industry allows us to source and curate the highest quality products from reputable manufacturers worldwide. We have direct relationships with suppliers in Spain, Turkey, and Italy, ensuring we can offer an unparalleled selection of tiles and natural stone at competitive prices.
Our team of experts can guide you through the process of selecting the right materials for your project, considering factors such as style, budget, and functionality. We offer professional advice, ensuring you make informed decisions.
Wide Range of Products
From timeless classic to contemporary designs, our extensive range encompasses:
- Ceramic Tiles: Porcelain, ceramic, mosaic, slate, manmade stone, and more.
- Natural Stone: Travertine, granite, marble, limestone, quartz, glass, and more.
- Underfloor Heating: Tiles specifically designed for underfloor heating systems.
- Accessories: Adhesives, grout, sealants, and other essential tile installation materials.
Exceptional Customer Service
At Al-Murad Tiles, we prioritize excellent customer service. Our dedicated team is available to assist you with:
- Free tile samples
- Competitive quotes
- Friendly and informative staff
- Comprehensive advice and guidance
- Seamless delivery and installation support
Visit Our Showroom
For the ultimate tile-browsing experience, visit our Leeds showroom and distribution depot. Our vast warehouse houses over 10 million tiles, offering a vast selection of styles, textures, and colors to inspire you.
Quality of Products and Services
The reviews suggest that the quality of products and services offered by Al Murad is a mixed bag. Some customers have expressed satisfaction with the variety and quality of tiles and fixings available, while others have complained about poor-quality porcelain tiles that chip and crack easily.
Customer Service
Customer service is another area where Al Murad seems to be inconsistent. Some customers have praised the staff for their helpfulness and willingness to go the extra mile, while others have reported experiencing rude and unhelpful behavior from staff members. There have also been complaints about the company's return policy, with some customers feeling that they were not adequately informed about the terms and conditions.
Branch-Specific Issues
Some reviewers have mentioned issues specific to certain branches of Al Murad. For example, the Chingford branch has been criticized for its poor customer service and unreliable telephone service.
Recommendations
Despite the negative reviews, some customers have continued to recommend Al Murad, citing their good experiences with the company. However, others have warned potential customers to avoid the company due to their poor quality products and services.
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