Striving for a spotless home, one sparkle at a time.
Founded in 2000, Heaven Scent Cleaning Company is a Colchester-based company dedicated to providing exceptional cleaning services to domestic and commercial clients alike. With over two decades of experience, our team of professionally trained and DBS-checked cleaning ladies take pride in delivering outstanding results, exceeding our clients' expectations at every turn.
Our Services
We offer a wide range of services designed to cater to our clients' diverse cleaning needs, from one-off deep cleans to regular domestic and commercial cleaning solutions. Our services include:
- Domestic Cleaning: Leave the cleaning to us and enjoy a sparkling clean home with our daily, weekly, or fortnightly cleaning services.
- Commercial Cleaning: Ensure a professional environment for your customers and employees with our tailored commercial cleaning solutions.
- Deep Cleaning: Get your home or office spotless with our one-off deep cleaning services, perfect for special occasions or major renovations.
- Moving In/Out Cleaning: Ensure a thorough and efficient clean of your property, whether moving in or out, with our experienced team.
- Additional Services: We also offer additional services such as laundry, washing and drying, cleaning of cabinets, and more.
Our Approach
At Heaven Scent Cleaning Company, we pride ourselves on our commitment to quality, reliability, and exceptional customer service. We understand the importance of building trust with our clients, which is why we ensure that the same cleaning ladies are assigned to each client to provide consistency and peace of mind.
Testimonials from Satisfied Clients
Don't just take our word for it! Our clients rave about our exceptional cleaning services, highlighting our professionalism, reliability, and dedication to exceeding their expectations.
Get in Touch
For a free estimate, please do not hesitate to contact us at 07751 997 663 or visit our website to learn more about our services and how we can tailor our cleaning solutions to meet your unique needs.
Disappointing Experience with Heaven Scent Cleaning
Initial Impression
Heaven Scent charges higher rates compared to other cleaning services, but the author, Jenna Martin-Payne, was willing to pay due to the thorough assessment and organisation provided by Aileen. A double hour was booked for the first clean to ensure the desired level of cleanliness, which was achieved initially.
Fading Quality of Service
However, as time passed, certain areas of the home were not cleaned properly. Some spots remained untouched, and the cleaners broke a mug without notifying the author. The dishonesty and lack of transparency in reporting the damage were particularly distressing. Despite efforts to communicate with Aileen and provide a checklist for the cleaners, the experience remained unsatisfactory.
Inconsistencies and Unreliability
The cleaners often failed to keep their scheduled arrival times, which was initially tolerated but became problematic when they arrived 20 minutes early one day and left before the scheduled time. This led to the cancellation of their services, but Aileen did not provide an acknowledgement or apology.
Conclusion
Jenna Martin-Payne expresses disappointment with her experience with Heaven Scent Cleaning, citing poor performance, dishonesty, and unreliability. The inconvenience and lack of professionalism left a bad taste, making it challenging to find a reliable cleaning service.
