Enhancing Your Home, One Fireplace at a Time
Since 1974, Real Flame has proudly established itself as a leading provider of traditional and contemporary fireplaces, flueless stoves, and gas fires in London. With decades of expertise and a commitment to unparalleled customer service, we have helped countless clients enhance the warmth and aesthetic appeal of their homes.
Our Expertise
Our seasoned team of professionals possesses unparalleled knowledge and experience in all aspects of fireplace installation, maintenance, and servicing. With countless successful projects across London and beyond, including notable landmarks like Buckingham Palace and Kensington Palace, we have a proven track record of delivering exceptional results.
Our Services
We offer a comprehensive selection of services to cater to your every need:
- Fireplace Supply & Installation: From traditional wood-burning stoves to state-of-the-art electric fires, we provide a diverse range of options to suit your preferences and property.
- Chimney Sweeping & Testing: Maintaining the safety and functionality of your fireplace system is our priority.
- Free Estimate for Gas Fire Supply & Installation: Receive a personalized quote for a new gas fire installation.
- Bespoke Installations: We tailor our installations to your specific requirements, ensuring a seamless and aesthetically pleasing result.
- Fans & Flue Systems: We install and maintain quality fans and flue systems to ensure optimal performance and efficiency.
- Servicing & Repairs: Keep your fireplace functioning flawlessly with our comprehensive servicing and repair services.
- Gas Safety Certificates: Obtain reliable and trustworthy gas safety certifications for your peace of mind.
Our Values
At Real Flame, we prioritize:
- Customer Satisfaction: Your satisfaction is our highest priority.
- Quality & Expertise: We are committed to providing exceptional craftsmanship and personalized solutions.
- Sustainability: We advocate for environmentally friendly solutions, offering a selection of bio-ethanol fires and flueless stoves.
- Professionalism: Our team operates with honesty, integrity, and transparency.
Customer Experiences with Real Flame
Issues with Orders and Deliveries
One customer had a terrible experience with their order, citing that the company did not honour the quoted price and added an extra 800 for a frame. They also claimed that delivery was not included and that the company did not clearly communicate this to them. Furthermore, the frame was not delivered on time, leading to additional costs with builders.
Positive Experiences with Service and Installations
On the other hand, several customers have praised the company's professional and efficient service. One customer was impressed with the update of their old gas fire to a bio-ethanol one, while another was satisfied with the custom solution provided for their hole-in-the-wall fireplace. Other customers have also commended the company's ability to provide imaginative solutions to problems, their attention to detail, and their prompt installations.
Quality of Products and Workmanship
The quality of the products and workmanship has also been praised by customers. One customer was thrilled with the installation of their new fireplace, which looks "brand new" and is expected to last for years to come. Another customer was impressed with the expertise of the installer, David, who completed the installation in under an hour.
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