Quality Flooring Solutions, Exceptional Customer Service
At Trade Carpets, we are dedicated to providing our customers with a wide range of high-quality flooring options, including carpets, rugs, cushion flooring, laminate flooring, and luxury vinyl tiles. With over 40 years of experience in the industry, we have built a reputation for providing excellent customer service, competitive prices, and a vast selection of products to choose from. Our experienced staff are always happy to help you find the perfect flooring solution for your home or business.
Our Services
We offer a comprehensive range of services to ensure that our customers receive the best possible experience. Our services include:
- Free Home Estimates: Our team will visit your home to measure your space and provide you with a free, no-obligation quote.
- Professional Floor Measuring: Our experts will accurately measure your floor to ensure the perfect fit.
- Expert Flooring Surveys: Our team will assess your floor and provide recommendations for the best flooring solution.
- Installation: Our experienced fitters will install your new flooring to the highest standards.
- Local Delivery: We offer free local delivery within a 10-mile radius of our showroom.
- Care and Maintenance: We provide expert advice on how to maintain and clean your new flooring.
Our Showroom
Our spacious showroom is located at 640 Sutton Road, Southend, Essex SS2 5PX. With a vast selection of products on display, our friendly staff are always happy to help you find the perfect flooring solution for your needs. Our showroom is open Monday to Friday from 8:30am to 5:30pm, Saturday from 9:00am to 5:30pm, and Sunday from 10:00am to 4:00pm.
Customer Feedback
We take great pride in our customer feedback, with our customers consistently praising our excellent customer service, high-quality products, and competitive prices. Take a look at what some of our satisfied customers have to say about us.
Customer Experiences with Trade Carpets
Positive Feedback
The majority of customers have reported excellent experiences with Trade Carpets, praising the company's professional and friendly staff, competitive pricing, and high-quality products. Many reviewers have mentioned receiving honest and realistic advice from the staff, who took the time to explain the products and services in detail. The fitting process was generally smooth, with fitters arriving on time and completing the work to a high standard.
Common Praises
- Friendly and professional staff
- Competitive pricing
- High-quality products
- Efficient and reliable fitting service
- Excellent customer service
Negative Feedback
A small number of customers have reported negative experiences with Trade Carpets. One customer claimed to have been sold more carpet than needed, while another was unhappy with the company's return policy after a deposit was paid. One reviewer was disappointed with the store's lighting and layout.
Common Complaints
- Over-selling of products
- Unfair return policy
- Store layout and lighting issues
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