We Don't Promise. We're Proven!
About Us
Born from a vision to bring accessible cooling to the UK, The Air Conditioning Company emerged in 1986. Led by CEO Jeff Salmon, we saw the potential for affordable comfort with the rise of portable air conditioners in Asia. Taking a gamble on the notoriously fickle British summers, we imported the finest units from abroad and revolutionized temperature control across the nation.
Over the past four decades, we've built a reputation for unparalleled expertise, competitive prices, and unwavering customer service. We're not just another air conditioning company - we're your trusted partner in achieving comfortable temperatures and achieving optimal climate control.
Our Expertise
We offer a comprehensive range of services to cater to every need:
1. Installations
- Comprehensive installations for all types of air conditioning systems, from residential bedrooms and conservatories to large offices and commercial spaces.
- Free site surveys for accurate and personalized quotes.
- 10-year warranty on all installations, unmatched in the industry.
2. Repairs & Maintenance
- Responsive and efficient repair services for all makes and models.
- Comprehensive planned maintenance contracts to prevent breakdowns and optimize efficiency.
- Highly skilled and experienced engineers, fully qualified and insured.
3. Portable Air Conditioning
- Wide selection of high-quality portable air conditioners for hire or purchase.
- Dedicated team to assist with choosing the right unit for your needs.
- Competitive rental and purchase plans to fit your budget.
Our Commitment
We take pride in:
- Unrivaled customer service and responsiveness.
- Competitive and transparent pricing.
- Installation, repair, and maintenance expertise.
- Comprehensive knowledge and guidance on choosing the right equipment.
- Sustainable and responsible practices.
Join Our Community
At The Air Conditioning Company, we believe in building relationships with our customers. Connect with us on Trustpilot to read genuine reviews and see what our satisfied clients have to say. For further insights and helpful tips, explore our informative blog and visit our London showroom to experience the latest in air conditioning technology firsthand.
Poor Customer Service and Quality of Work
Several customers have expressed dissatisfaction with the company's customer service and the quality of their work. Author Ayako Adachi received poor service, with the company taking 7 months to fix an AC unit and being late to appointments. The customer service team was also slow to respond to emails. Author A. G had a similar experience, with the company overcharging and nickel-and-diming for repairs, and equipment breaking down frequently.
Positive Experiences
On the other hand, some customers have had positive experiences with the company. Author Dariush Hekmat, Author Nick Einhorn, Author James Gilks, Author Wilym St John, Author Kandeepan A., and Author Zeev Pear all praised the company's service, quality of installation, and professionalism. The company was able to resolve issues efficiently, and customers were impressed with the installation and commissioning of heat pumps.
Unresolved Issues
Unfortunately, some customers have had unresolved issues with the company. Author A. G felt that the company overcharged and did not provide adequate maintenance, while Author Zeev Pear had issues with a refrigerant leak that was eventually identified and resolved.
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