Timber Merchant You Can Trust
At Smiths Timber Merchants, we are proud to have been serving the construction and DIY needs of Newark and the surrounding areas for over 150 years. Founded in 1862, our family-run business has built a reputation for providing high-quality timber and building materials, coupled with a commitment to exceptional customer service.
Our Services
We offer a wide range of services to our customers, designed to make your shopping experience as smooth and efficient as possible. We provide free local delivery, with no minimum order amount, so you can have your products delivered right to your doorstep. We also have a specialist workshop where we can cut timber to your specification, ensuring that your project is a success.
Our showroom is fully stocked with a vast array of timber and building materials, including decking, fencing, and roofing supplies. Our knowledgeable staff are always happy to offer expert advice and guidance to help you make an informed decision. Whether you're a professional builder or a DIY enthusiast, we have everything you need to get the job done.
Our Expertise
With over 150 years of experience in the timber and building materials industry, we have developed a deep understanding of what our customers need. We pride ourselves on our commitment to quality, ensuring that our products meet the highest standards of excellence. Our team of experts are dedicated to providing you with the best possible service, from the moment you walk through our doors until the moment your project is completed.
Our Mission
At Smiths Timber Merchants, our mission is to provide our customers with the highest quality products and exceptional customer service. We strive to build strong relationships with our clients, understanding their needs and delivering solutions that meet their expectations. We are passionate about our work and are dedicated to making a positive impact on our community.
Why Choose Us?
We believe that our unique combination of expertise, quality products, and exceptional customer service sets us apart from the competition. We are committed to providing value to our customers, whether it's through our comprehensive range of products or our expert advice and guidance. We take pride in being a family-run business, with a long history and a reputation for excellence. By choosing Smiths Timber Merchants, you can trust that you're getting the best possible service and products for your needs.
Overall Experience
The majority of customers have expressed satisfaction with their experience at Smiths Timber, praising the staff's helpfulness, excellent service, and great prices.
Quality of Products
Most customers have reported being pleased with the quality of the products they received, including hardboard, logs, fence panels, and timber. However, one customer had a negative experience with unseasoned wood and incorrect dimensions.
Service and Staff
The staff at Smiths Timber have been widely praised for their helpfulness, professionalism, and good humour. Customers have appreciated the flexibility and accommodating nature of the staff, including their willingness to cut items to required sizes and make adjustments to orders.
Delivery and Timing
Several customers have commented on the prompt delivery of their orders, with some even receiving their items on the same day. The company's ability to deliver quickly and efficiently has been a significant plus for many customers.
Negative Experiences
One customer had a poor experience with their order, citing issues with the quality of the wood, incorrect dimensions, and a fungal infestation. This customer expressed disappointment and frustration with the company's tolerance for size variations.
