Business Details
16 Years
experience
Expert Carpet & Flooring Solutions in Sunderland
Telfer Carpets, established in 2010, is a family-run business based in Sunderland, North East England. Founded by husband-and-wife team Billy and Claire, the company combines over 25 years of industry expertise with a commitment to quality and customer satisfaction. We specialise in supplying and fitting carpets, laminate, vinyl, luxury vinyl tiles (LVT), and contract floor coverings for residential and commercial clients. Our services include free planning, measuring, and delivery across the North East, with all installations backed by a 100% guarantee. Our experienced fitters ensure every project meets the highest standards, while our showroom offers hundreds of samples for informed decision-making.We prioritise competitive pricing without compromising on quality, offering warranties on products and partnerships with leading brands. Our dedication to transparency, ethical practices, and local market knowledge has earned us a 4.9 Google rating and a loyal customer base. We provide tailored solutions, including subfloor advice, free home sampling, and disposal services, ensuring a seamless experience from consultation to completion. Our CHAS accreditation underscores our commitment to health and safety, while our focus on innovation keeps us at the forefront of flooring trends and technology.
Services
Carpets
Laminate Flooring
Vinyl Flooring
Luxury Vinyl Tiles
Contract Floor Coverings
Free Measuring Service
Installation
Home Sampling
Subfloor Advice
Disposal Services
Details
- Year established: 2010
Highlights and features
- We offer free planning, measuring, and delivery across the North East.
- Our fitters have over 25 years of combined industry experience.
- All installations come with a 100% satisfaction guarantee.
- We are CHAS accredited for health and safety compliance.
- We provide tailored subfloor advice and free home sampling services.
Associations and certifications
- CHAS
What people say
Excellent service
Competitive pricing
Professional fitters
Wide selection
Free delivery
Services
Carpets
We supply premium carpets for residential and commercial properties across the UK. Our range includes loop pile, pattern, saxony, and twist pile options designed for durability and style. All carpets come with guarantees against wear, ensuring long-term satisfaction for domestic and high-traffic areas.
Laminate Flooring
Our laminate flooring solutions combine durability with aesthetic appeal, featuring true-match accessories for seamless finishes. Available in wood and stone effects, these moisture-resistant floors are ideal for kitchens, hallways, and living spaces. We offer expert installation and maintenance guidance.
Luxury Vinyl Tiles
Waterproof luxury vinyl tiles provide warmth and comfort underfoot with realistic wood and stone designs. Suitable for bathrooms, kitchens, and commercial spaces, our LVT options include click-system and dry-back collections for easy installation and longevity.
Contract Floor Coverings
We provide tailored flooring solutions for schools, hospitals, and offices, including heavy-duty carpets, safety vinyls, and wet-room coverings. Our CHAS-accredited team ensures compliance with health and safety standards for all commercial projects.
Free Measuring Service
Our complimentary measuring service ensures accurate quotes and product availability. We advise selecting your preferred flooring before measurement to guarantee precise costing and stock readiness for residential and contract installations.
People
Billy Telfer
Co-Owner
With over 25 years in the carpet trade, Billy brings extensive industry expertise. His family legacy includes part-ownership of Cotton & Telfer, ensuring deep sector knowledge and quality craftsmanship for every project.
Claire Telfer
Co-Owner
Claire combines 12 years of carpet industry experience with a finance background. She manages day-to-day operations and client consultations, ensuring competitive pricing and transparent service delivery.
Questions
Do you offer free measuring services?
Yes, we provide free measuring services to ensure accurate pricing and stock availability for your chosen flooring.
Are your fitters experienced?
All our fitters have extensive experience, delivering professional installations across Sunderland and the North East.
Can you fit flooring over existing coverings?
Existing flooring should be uplifted before installation, though we can assist with this service for an additional charge.
Do you serve commercial clients?
Yes, we supply and install contract flooring for schools, hospitals, and offices with CHAS-compliant safety standards.
What guarantees do you offer?
All fitted flooring comes with a 100% satisfaction guarantee, including manufacturer warranties where applicable.
Can I see samples before purchasing?
We offer free home sampling and in-store sample viewing to help you choose the perfect flooring.
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