Business Details
38 Years
experience
Emergency
services
Your Trusted Heating Contractors in New Forest
Tom Sutton Heating is a family-run business established in 1988, serving the New Forest, Southampton, and Bournemouth areas. With over 30 years of experience, we specialise in boiler installations, repairs, and renewable energy solutions. Our Gas Safe and OFTEC registered engineers deliver high-quality, certified services, prioritising customer satisfaction and safety. We offer 24-hour emergency call-outs and flexible financing options, backed by 5-star Google reviews and a commitment to competitive pricing. Our team provides tailored heating solutions, including Nest thermostat installations and boiler care plans, ensuring long-term reliability and efficiency. 
Services
Boiler Installation
Renewable Energy
Gas Heating
Nest Thermostats
Plumbing Repairs
Boiler Servicing
Landlord Certificates
Emergency Repairs
Heating Systems
Solar Solutions
Details
- Year established: 1988
Highlights and features
- We offer 24-hour emergency boiler repairs.
- Our engineers are Gas Safe and OFTEC certified.
- Rated 5* on Google with 145+ reviews.
- No-obligation free quotes and upfront pricing.
- Flexible boiler finance plans available.
Associations and certifications
- Gas Safe
- OFTEC
What people say
First class service
Efficient and courteous
Competitive pricing
Prompt engineer arrival
Excellent communication
Services
Boiler Installation
We provide A-rated boiler installations tailored to your home's needs, including combi, system, and regular boilers. Our packages include magnetic filters, scale reducers, and programmable thermostats. With options from 1,900 and 712-year warranties, we ensure energy efficiency and cost savings. Our engineers complete installations within 48 hours where possible, with fixed-price quotes and financing options available.
Renewable Energy
We install air source heat pumps, solar thermal systems, and EV charging points to reduce carbon footprints. Our MCS-certified team ensures compliance with the Boiler Upgrade Scheme, offering grants for eligible properties. Services include system design, installation, and maintenance, with a focus on long-term energy savings and environmental sustainability.
Emergency Repairs
Our 24-hour emergency service addresses urgent heating failures, with engineers available within 24 hours. We charge a 95 diagnosis fee and provide fixed-price repairs. Customers praise our prompt response times and transparent pricing, ensuring minimal disruption during critical heating failures.
Boiler Servicing
We offer basic, standard, and premium boiler services starting at 85, including combustion analysis and magnetic filter cleaning. Our care plans (1228.99/month) cover annual servicing, priority call-outs, and parts replacements. Regular maintenance extends boiler lifespan and maintains warranty validity, ensuring safe and efficient operation.
Nest Thermostats
As Nest Pro installers, we provide smart thermostat solutions to optimise heating efficiency. Our installations include system integration and app setup, enabling remote temperature control. Customers benefit from reduced energy bills and enhanced convenience through automated heating schedules and real-time monitoring.
People
Ronan Sutton
Managing Director
Ronan leads Tom Sutton Heating with over 15 years of experience in heating systems. He specialises in renewable energy installations and ensures all projects meet strict safety and efficiency standards. His hands-on approach and commitment to customer satisfaction drive the company's reputation for excellence.
Elaine
Customer Service Manager
Elaine coordinates bookings and customer inquiries, ensuring seamless communication between clients and engineers. With a decade of experience in the heating industry, she provides expert advice on boiler options, financing, and maintenance plans, contributing to the company's 5-star service rating.
Questions
What areas do you cover?
We serve New Forest, Southampton, Bournemouth, Christchurch, Lymington, New Milton, and surrounding areas in Hampshire and Dorset.
Do you offer emergency boiler repairs?
Yes, we provide 24-hour emergency call-outs with engineers available within 24 hours for urgent heating failures.
Are your engineers certified?
Our team is Gas Safe and OFTEC registered, ensuring all work meets industry safety and quality standards.
Can I finance a new boiler?
Yes, we offer flexible finance plans starting from £1,692, with options to spread costs over time.
What boiler brands do you install?
We install Worcester Bosch, Alpha, and other leading brands, offering 7–13-year warranties on selected models.
Do you provide landlord gas certificates?
Yes, we offer Landlord Gas Safety Certificates from £70, including annual inspections and compliance documentation.
