Business Details
37 Years
experience
Emergency
services
Expert Plumbing & Heating Services in Herefordshire
Neon Heating is a family-run plumbing and heating company based in Herefordshire with over 35 years of industry experience. We pride ourselves on delivering exceptional workmanship and prioritising customer satisfaction through tailored solutions. Our team specialises in gas, oil, LPG, thermal solar, and renewable energy systems, offering services from boiler repairs to full central heating installations. We maintain strong relationships with clients, consultants, and supply chains, combining traditional values with modern technology to address both residential and commercial needs. Our engineers are Gas Safe, Oftec, MCS, and Hetas registered, ensuring compliance with the highest safety and quality standards.We focus on transparency, adaptability, and sustainability, advising clients on the most efficient heating solutions while preserving historical appliances where possible. Customer trust is central to our operations, reflected in our commitment to cleanliness, communication, and post-project support. Our dedication to ongoing training ensures our team remains at the forefront of industry advancements, delivering reliable, cost-effective services across Herefordshire and surrounding counties.
Services
Plumbing
Boiler Repairs
Boiler Installations
Bathroom Installations
Servicing
Eco Renewables
Landlord Certificates
Poultry Heating
Emergency Repairs
Renewable Systems
Details
- Year established: 1989
Highlights and features
- We have over 35 years of experience in plumbing and heating services.
- Our engineers are Gas Safe, Oftec, and Hetas registered for safety compliance.
- We offer 24/7 emergency call-outs for urgent heating issues.
- We provide free no-obligation quotations for all services.
- Our team maintains a 98% customer satisfaction rate based on testimonials.
Associations and certifications
- Gas Safe
- Oftec
- MCS
- Hetas
- Worcester Bosch Installers
What people say
Quick and excellent service
Polite and considerate staff
Diligent and professional work
Excellent fault finding
Top quality workmanship
Services
Boiler Repairs
Our Gas Safe engineers handle all boiler breakdowns, from low pressure issues to complete system failures. We repair Alpha, Baxi, Worcester, and other major brands using genuine parts. Emergency call-outs ensure rapid resolution during cold weather, with transparent diagnostics and competitive pricing.
Bathroom Installations
We design and install bespoke bathrooms, wet rooms, and shower spaces tailored to your property's layout. Services include fixture replacements, full renovations, and accessibility adaptations. Our team prioritises minimal disruption while delivering functional, aesthetically pleasing results with quality materials.
Eco and Renewables
We specialise in renewable energy systems including air source heat pumps, solar thermal panels, and biomass boilers. Our MCS-certified installations qualify for government incentives like the Boiler Upgrade Scheme. We provide full lifecycle support from feasibility assessments to maintenance.
Landlord Certificates
We conduct annual CP12 gas safety inspections for rental properties, ensuring compliance with UK regulations. Our engineers coordinate directly with tenants or agents, providing documentation and urgent repairs if required to maintain legal compliance.
Poultry Heating
We service and maintain gas, oil, and LPG heating systems for poultry farms. Regular maintenance prevents breakdowns in critical environments, with dedicated engineers available for emergency repairs to protect livestock welfare and operational continuity.
People
Neil Brown
Managing Director
With over 35 years in the industry, Neil leads our family-run business, combining technical expertise with customer-focused management. He oversees project delivery and strategic direction while maintaining Gas Safe and Hetas certifications.
Christina Brown
Director and Secretary
Christina manages administrative operations and client relations, ensuring seamless service coordination. Her organisational expertise complements the technical team's fieldwork, maintaining our high service standards.
Austyn Johnson
Plumbing and Heating Engineer
Certified in multiple heating systems, Austyn delivers expert installations and repairs. His technical proficiency spans traditional boilers to modern renewable technologies, ensuring comprehensive client support.
Darius Wheeler
Plumbing and Heating Engineer
Darius specialises in complex boiler systems and bathroom renovations. Recognised for meticulous workmanship and client communication, he maintains strong repeat business through reliable service delivery.
Ray Gore
Plumbing and Heating Engineer
Ray provides expert maintenance across gas, oil, and solid fuel systems. His problem-solving approach ensures efficient repairs while adhering to strict safety protocols during servicing operations.
Questions
Do you offer emergency boiler repairs?
Yes, we provide 24/7 emergency call-outs for urgent heating issues with response times under 4 hours.
Are your engineers certified?
All engineers hold Gas Safe, Oftec, or Hetas registrations, with Worcester Bosch Installer accreditation for boiler work.
What areas do you cover?
We operate across Herefordshire, Gloucestershire, Worcestershire, Shropshire, and parts of Wales, covering over 50 local towns and villages.
Can you help with renewable heating grants?
Yes, our MCS-certified renewable installations qualify for the Boiler Upgrade Scheme (BUS) vouchers up to £7,500.
Do you provide free quotations?
We offer free, no-obligation quotes for all plumbing, heating, and renewable energy projects with no hidden costs.
How often should boilers be serviced?
Annual servicing is recommended for gas/oil boilers, with Aga/Rayburn units requiring 6-12 monthly checks to maintain warranties.
