Quality, Service, and Expertise - The Five Star Way
At Five Star Maintenance, we are proud to have been serving the South West for over 50 years. Our commitment to quality and customer satisfaction has earned us a reputation as one of the region's leading providers of commercial and industrial door solutions. From automatic doors to security shutters, garage doors, and everything in between, we offer a comprehensive range of services designed to meet the unique needs of our clients.
Whether you're looking for design and installation services, maintenance and service contracts, or repairs and replacements, we have the expertise and resources to deliver exceptional results. Our team of highly skilled engineers operates 24/7, 365 days a year, ensuring that your doors are always in good working order. We take pride in our ability to provide first-class products and services that exceed our customers' expectations.
Our services are tailored to meet the needs of both commercial and residential clients. For commercial customers, we offer a wide range of door products suitable for industrial, commercial, and retail sectors. We also provide leasing options, emergency repairs, and friendly aftercare to ensure your business runs smoothly. For residential customers, we specialize in high-quality garage door products, installed by experienced engineers. We cater to Plymouth, Devon, Cornwall, and the surrounding areas, offering a variety of manual and automated garage door options from leading brands.
At Five Star Maintenance, we believe in building strong relationships with our clients. We understand that every business and home is unique, and we strive to provide personalized solutions that meet your specific needs and budget. Our commitment to quality, service, and customer satisfaction has earned us a reputation as one of the region's most trusted door solutions providers.
Overall Experience
The reviews highlight the contrasting experiences of two customers with the same company. One customer, Tom Henwood, had a highly positive experience, while the other, Deepak Kumar, had a deeply disappointing one.
Customer Service
Tom Henwood praised the company's professionalism, stating that they went above and beyond to ensure his satisfaction. In contrast, Deepak Kumar had a negative experience with the company's communication, feeling misled about the charges and experiencing poor customer service.
Charges and Pricing
Deepak Kumar expressed frustration with the company's billing practices, stating that they were charged for the engineer's travel time, including time spent on paperwork, and even extra for a cup of tea. This experience led him to vow never to use the company again.
Recommendation
Tom Henwood's review concludes with his intention to recommend the company and use them again in the future. In stark contrast, Deepak Kumar's review explicitly states that he will never use the company again.
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