Bathrooms that inspire with you every step of the way
At Bathrooms by Design, we're dedicated bathroom design and supply specialists with over 25 years of experience in creating the bathroom of your dreams. With a vast range of market-leading products, including traditional, contemporary, and design-led styles, we cater to all requirements and budgets. Our website offers an extensive collection of bathroom products, and our professional designers can create stunning bathroom layouts and visualizations within 30 minutes using the latest VR software.
Our Services
We understand that designing and buying a bathroom can be overwhelming, which is why we offer a comprehensive range of services to make the process easier and more enjoyable. Our services include:
- Design Service: Our expert designers create personalized bathroom designs, including 3D visuals, to help you visualize your ideal bathroom.
- Plan2Design App: Our innovative app allows you to browse and select products, create a 3D design, and even visualize your bathroom in your own home using augmented reality.
- VR Experience: Step into one of our experiential showrooms and immerse yourself in a fully interactive 3D environment, complete with realistic bathroom settings and products.
- Showrooms: Visit one of our three showrooms in Richmond, Brentford, or Fulham, and explore over 100 bathroom suites on display.
- Delivery and Installation: Our dedicated delivery team ensures fast and efficient delivery of your bathroom products, with options for next-day delivery, express courier services, and even same-day collection from our Brentford HQ.
Our Mission
At Bathrooms by Design, our mission is to inspire and guide you every step of the way, ensuring that your bathroom renovation is a seamless and enjoyable experience. We're committed to providing exceptional customer service, unparalleled product quality, and innovative design solutions that exceed your expectations.
Positive Experience
BathroomsByDesign seems to have a great reputation, with several reviewers praising their design consultation, knowledgeable staff, and efficient installation process. Many reviewers have given the company a perfect 5-star rating and have expressed their satisfaction with the final result.
Design Consultation
The design team at BathroomsByDesign appears to be knowledgeable and helpful in bringing customers' visions to life. Reviewers have praised Jacob, in particular, for his expertise and guidance throughout the design process.
Installation
The installation process has also been praised by several reviewers, with many mentioning that the installation team was efficient and courteous. Some reviewers have even mentioned that the installation was done on schedule and to a high standard.
Disappointments
However, it's not all positive reviews. One reviewer, Alex Strong, experienced some issues with their order, including mistakes with tile quantities and fitting colors. They also mentioned that the back office staff was less than ideal to deal with, and that refunds took a long time to arrive.
Another reviewer, Gareth Hughes, experienced problems with a product, specifically the AVA bath/shower mixer, which started leaking after installation. Although the company replaced the valve section, the issue persisted, and the reviewer was left feeling frustrated with the lack of response from the company's aftersales team.
Negative Experience
Overall, it seems that BathroomsByDesign's customer service, particularly in the aftersales department, needs improvement. Reviewers have reported difficulty in getting in touch with the company and dealing with issues, which can lead to lost trust and dissatisfaction.
Be the first to review Bathrooms By Design.
Write a Review
