Transforming spaces, enhancing lives
At JTC Furniture Group, we pride ourselves on being a leading manufacturer and supplier of fitted furniture solutions in the UK. With over 30 years of experience in the industry, we have established ourselves as a trusted partner for social housing providers, private developers, and contractors. Our commitment to excellence is reflected in our comprehensive range of products and services, designed to meet the specific needs of our clients.
Our Services
We offer a comprehensive range of services, including design, manufacture, supply, and installation of fitted furniture solutions. Our product range includes kitchens, bedrooms, bathrooms, and specialist furniture for student accommodation, education, healthcare, and washrooms. We pride ourselves on our ability to provide bespoke solutions that meet the unique needs of each client. Our experienced team of designers, manufacturers, and installers work closely with clients to understand their requirements and provide tailored solutions that meet their specific needs.
Our Commitment to Excellence
At JTC Furniture Group, we are committed to excellence in everything we do. We operate to the highest environmental and safety standards, and our commitment to quality is reflected in our ISO 9001:2015, ISO 45001:2018, and ISO 14001:2015 certifications. We are also proud to hold Forest Stewardship Council (FSC) certification, and we are members of the Furniture Industry Research Association (FIRA).
Our Facilities
Our headquarters and manufacturing base are located in Dundee, Scotland, where we operate two state-of-the-art manufacturing facilities. Our facilities are equipped with the latest technology and machinery, enabling us to produce high-quality products efficiently and effectively. We also have a satellite office in Wakefield, which provides additional support to our clients.
Our Team
Our team of over 270 employees is dedicated to providing exceptional service to our clients. We are proud to have a highly skilled and experienced workforce, with a strong focus on training and development. Our team is committed to delivering exceptional quality and customer service, and we are proud to have long-standing relationships with many of our clients.
Poor Customer Experience and Quality Issues
The majority of reviews are extremely negative, with customers expressing frustration and disappointment with JTC's services.
Quality Issues
Several reviewers reported issues with the quality of the kitchen cabinets and doors, including delamination, damaged cupboards, and poor workmanship. Some customers mentioned that their kitchens were not fit for purpose and had to be replaced or repaired.
Poor Customer Service
Many reviewers complained about the lack of professionalism and responsiveness from JTC's staff, including the fleet manager, who failed to follow up on complaints. Customers reported being passed around, ignored, or dismissed when trying to address their concerns.
Unreliable and Unhelpful
Some reviewers mentioned that JTC's staff were rude, unhelpful, and lacking in knowledge, leading to misunderstandings and miscommunications. Deliveries were often late, and items were missing or incorrect.
Avoidance and Warning
The majority of reviewers strongly advised against using JTC, citing their poor quality, unprofessionalism, and lack of customer care. Some reviewers even reported being scammed or lied to by the company.
One Positive Review
One reviewer had a positive experience with JTC, praising the quality of the cabinets and the helpfulness of the staff.
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