Business Details
7 Years
experience
Emergency
services
Advanced Security Software Solutions
Bold Group has been a leader in alarm industry software solutions for over four decades, providing integrated alarm monitoring and comprehensive business management tools tailored for the security sector. Established through the strategic merger of Perennial Software, Bold Technologies, SIMS, and Secure Global Solutions in March 2019, the company delivers flexible, automated solutions that enhance operational efficiency and ensure the safety of life and property. Backed by EverCommerce, a global service commerce platform, Bold Group combines deep industry expertise with innovative technology to support central monitoring stations, dealers, and integrators.Our portfolio includes renowned systems like Manitou, stages, and SIMS, complemented by accounting and business management solutions such as SedonaOffice and AlarmBiller. With a focus on transparency, strategic integrations, and robust support, we empower security organisations to streamline workflows, reduce costs, and maintain reliability through advanced reporting, cloud flexibility, and redundancy measures.
Services
Alarm Monitoring Software
Business Management Solutions
Security Intelligence
Cloud Integration
Technical Support
Details
- Year established: 2019
Highlights and features
- We offer over 40 years of specialised experience in security software solutions.
- Our integrated systems support both alarm monitoring and business management needs.
- Flexible cloud options ensure scalability without compromising security.
- Strategic integrations enable seamless compatibility with legacy and modern systems.
- Reliable redundancy measures guarantee business continuity during critical incidents.
Services
Alarm Monitoring Software
Bold Group's alarm monitoring software serves as a central hub for receiving, analysing, and responding to security alerts from intrusion sensors, video systems, and access control devices. Designed for scalability, it ensures real-time situational awareness and rapid response to threats. This solution supports critical services that safeguard life and property while integrating seamlessly with existing infrastructure.
Business Management Solutions
Comprehensive business management tools like SedonaOffice and Managely streamline accounting, customer relations, and workflow management for security companies. These solutions reduce operational costs, improve financial accuracy, and enhance productivity through unified platforms. They are tailored to meet the unique needs of security organisations, from small dealers to large integrators.
Security Intelligence
Bold Group's security intelligence solutions, including Network Navigator and backStage, protect against evolving cyber threats. These tools provide secure remote access, managed firewalls, and vulnerability assessments to ensure robust network defence. Quarterly scans and expert recommendations help organisations mitigate risks and maintain compliance with industry standards.
Cloud Integration
Cloud-based solutions from Bold Group offer flexibility and cost savings while maintaining data security. These services enable remote access to critical systems, real-time monitoring, and scalable infrastructure for growing security operations. Cloud integration ensures seamless updates and enhanced collaboration across distributed teams.
Technical Support
24/7 technical support is available for alarm monitoring systems, with dedicated specialists for business management software during standard hours. The support team provides troubleshooting, system upgrades, and emergency assistance to minimise downtime. Resources include knowledge bases, training portals, and direct phone support for urgent issues.
People
Shaun Blair
Director of Cloud Engineering
Shaun Blair leads cloud engineering initiatives at Bold Group, focusing on scalable and secure software solutions for the security industry.
Justin DeBaggis
Senior Director of Sales Business Management
Justin DeBaggis oversees sales strategies for business management solutions, leveraging over a decade of experience in security software sales.
Joe Kaler
Director of Customer Support
Joe Kaler manages customer support operations, ensuring timely resolution of technical issues and high client satisfaction across Bold Group's product suite.
Bill Brousseau
VP, Technology
Bill Brousseau drives technological innovation at Bold Group, overseeing the development of cutting-edge software solutions for security operations.
Fiona Beckstrom
Director of Customer Support Business Management
Fiona Beckstrom leads support for business management software, focusing on client success and operational efficiency in security organisations.
Questions
How do I get help with my Bold Group software?
Access support resources via the Bold Group portal, product knowledge bases, or contact the support team directly during business hours.
What are Bold Group's support hours?
Business management support: Mon-Fri, 8:00AM-6:00PM ET. Alarm monitoring support: Mon-Fri, 8:00AM-8:00PM ET.
Is after-hours emergency support available?
Yes, alarm monitoring systems with active agreements receive 24/7 emergency support. Business management support is available by appointment.
How can I access training resources?
Enroll in self-directed courses on BoldU or contact [email protected] for access to the learning portal and training materials.
What is included in the support plan?
Technical issue resolution, product updates, access to the support portal, and unlimited support requests are covered under the plan.
How do I check system status?
Visit Bold Group's status page to monitor hosted systems in real time and subscribe to maintenance notifications.
Videos
