Welcome to Fireplace World, the ultimate destination for all your fireplace needs. We specialise in electric fires, fireplace suites, and marble fireplaces, stocking only the highest quality brands and products. Our mission is to help you find the perfect fireplace that completes your home and suits your budget. With a wide range of pre-packaged fireplaces, mantelpieces, back panels & hearths, and fires to choose from, you can mix and match to create a unique design that reflects your style. Our great range of accessories will help you add the finishing touches to your design.
At Fireplace World, we are committed to providing excellent customer service, fast and reliable delivery, and great reviews on Trust Pilot and Google Customer Reviews. We strive to create a memorable experience for our customers, and our team is always available to help and answer any questions you may have about our products.
Services Offered
We offer a wide range of services that cater to all your fireplace needs. Here are the services we offer:
Best Price Guarantee
We believe in providing our customers with the best prices, and that's why we offer a best price guarantee on all Adam products. We want to ensure that you get the best value for your money.
Returns Policy
Our returns policy is designed to make it easy for you to return any product that does not meet your expectations. We want you to be happy with your purchase, and we will do everything we can to make sure that you are.
Delivery Policy
We offer fast and reliable delivery on all our products. We understand that you want your fireplace as soon as possible, and that's why we strive to deliver your order quickly and efficiently.
Help & Advice
Our team of experts is always available to help and answer any questions you may have about our products. We want to ensure that you make an informed decision when purchasing a fireplace, and we are here to help you every step of the way.
Track Your Order
You can track your order online, and we will keep you updated on the status of your delivery. We want to ensure that you know when to expect your order, and we will do everything we can to make sure that it arrives on time.
Showroom
We have a showroom where you can see and touch our products before you buy. We want you to feel confident in your purchase, and our showroom is the perfect place to see our products in action.
Privacy & Cookies
We take your privacy seriously, and we want to ensure that you feel safe when shopping with us. Our privacy policy and cookie policy outline how we use your data and how we protect it.
Environmental Policy
We care about the environment, and we want to do our part to reduce our carbon footprint. Our environmental policy outlines how we are committed to reducing our impact on the environment.
At Fireplace World, we are committed to providing our customers with the best products and services. We believe that every home deserves a fireplace, and we want to help you find the perfect one. Contact us today to learn more about our products and services.
Exceptional Customer Service
The review highlights the exceptional customer service provided by Phoenix Fireplace World. The majority of customers praised the helpful and accommodating staff, who went above and beyond to ensure their satisfaction. Carl and Steve, in particular, were mentioned for their excellent services, from providing advice and assistance to fitting and explaining the installation process.
Showroom Experience
The showroom was described as impressive, with a huge selection of fires and fireplaces to choose from. Customers appreciated the friendly and non-pushy sales staff, who allowed them to browse at their leisure. The showroom's layout and design were also praised, making it easy for customers to find what they were looking for.
Fitting and Installation
The fitting and installation process was praised by customers, who appreciated the professionalism and courtesy of the fitters. Steve, in particular, was commended for his excellent work, arriving on time, and explaining the installation process before starting.
Competitive Prices
Customers appreciated the competitive prices offered by Phoenix Fireplace World, which made purchasing a fire and fireplace affordable and value for money.
Negative Comments
There were no negative comments or criticisms raised by customers, indicating a high level of satisfaction with their overall experience.
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