YOUR UNDERFLOOR HEATING PROJECT SUCCESS IS OUR BUSINESS
The WMS Story
WMS Underfloor Heating Limited is a family-run business built on strong relationships and ethical practices. With two decades of experience in designing, supplying, and installing low-temperature heating systems, we take pride in our ability to exceed expectations and deliver projects on time, within budget, and with exceptional service.
Our ambition has fuelled our growth, making us a national leader in our industry. We have earned a reputation for being an honest and family-friendly employer, always working with our customers, suppliers, and employees in the most respectful, helpful, and transparent way.
Our Service
At WMS, we understand the importance of meeting critical site schedules, and we are committed to delivering our underfloor heating systems at the right time. Thanks to our large, on-site warehouse, we have supplied and installed over 3.5 million meters of 5-layer polyethylene UFH pipe during 2023! We are proud to have a 100% success rate in hitting project deadlines, with no LADs triggered or claims for delay.
Our customer-focused approach has led to 97% of our business being generated by repeat custom, referrals, and specification. With a 50-year warranty on all WMS installed underfloor heating pipe, we demonstrate our commitment to quality and long-term relationships. We also take great care in selecting the right personnel for each project, with 85% of our clients willing to recommend us voluntarily to their friends and colleagues.
Sustainability and Accreditations
Sustainability is a key element of our business strategy. We are committed to reducing our carbon footprint and contributing positively to our communities. In 2024, we donated 90,000 to charity, reflecting our dedication to supporting those in need.
WMS holds several accreditations, including ISO 9001 Quality Management, ISO 14001 Environmental Management, and OHSAS 18001 Occupational Health and Safety Management. We are also proud members of the Underfloor Heating Manufacturers Association (UHMA) and the Concrete Society.
WMS at Twenty
In 2023, WMS celebrated two decades of success in the underfloor heating industry. Over the past two decades, we have amassed extensive experience and expertise in complete floor build-up, working with various systems such as screeded, low profile, floating, suspended, refurbishment, and bespoke components projects.
Our People
Our team consists of 100% CSCS/ SKILLcard qualified installation professionals, ensuring the highest level of expertise and professionalism on every project. We are proud of our company culture and are committed to nurturing an environment where our people feel valued and respected.
Your Project Pathway
We work collaboratively with our clients to develop project plans that meet their unique needs. From initial design to installation and aftercare, we are dedicated to providing complete, customised solutions that deliver exceptional results and long-term value.
Mixed Reviews for WMS Underfloor Heating
Customer Service Issues
The company's customer service has been criticized by some customers, who have experienced difficulties in getting responses to their emails and making arrangements for appointments. Eric Lee had a disappointing experience with the aftersales manager, who failed to respond to his emails and did not accommodate his scheduling needs.
Praise for Rolf Hayes
On the other hand, Rolf Hayes, a representative of WMS, has received widespread praise from customers for his exceptional customer service, professionalism, and responsiveness. He has been commended for going the extra mile to help customers resolve their issues, often exceeding their expectations.
Technical Issues and Resolution
Some customers have experienced technical issues with their underfloor heating systems, including dead spots and pump failures. While some customers have been unhappy with the company's response to these issues, others have been pleased with the helpful advice and prompt solutions provided by WMS.
Company Reputation and Advice
The company's reputation is a mixed bag, with some customers warning others to avoid the company due to poor customer service and a perceived lack of concern for customers. However, many customers have reported positive experiences with WMS, praising the company's expertise and commitment to customer satisfaction.
Be the first to review WMS Underfloor Heating.
Write a Review
