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Who We Are
At Home Appliance Guard, we're committed to providing comprehensive home appliance insurance that protects you against life's unexpected surprises. With our insurance policy, you can rest assured that your appliances are covered against accidental damage and mechanical breakdown. Our insurance covers a wide range of appliances, from washing machines to televisions, with no restrictions on age, make, or model. We offer unlimited call-outs, competitive pricing, and a comprehensive range of services to ensure you're protected.
Our Services
Our home appliance insurance provides a comprehensive range of services to ensure your appliances are protected. Our services include:
- Accidental Damage & Mechanical Breakdown: Our insurance covers accidental damage and mechanical breakdown to your appliances.
- Replacement or Settlement: If your appliance cannot be repaired or is beyond economical repair, we will replace or settle your claim.
- Unrestricted Call-Outs: We provide unlimited call-outs to ensure your appliances are repaired quickly and efficiently.
- Competitive Pricing: We offer competitive pricing to ensure you get the best value for your money.
About Us
At Home Appliance Guard, we pride ourselves on providing excellent customer service. Our team is dedicated to ensuring your claims are processed efficiently and effectively. We are committed to providing comprehensive home appliance insurance that meets your needs. With our insurance policy, you can rest assured that your appliances are protected against life's unexpected surprises.
Testimonials
We are proud to have received testimonials from satisfied customers who have had positive experiences with our service. One of our satisfied customers, Mrs. Carol, told us: "I thought I must e-mail you and thank you for all your support over the last week. I had a problem with my Miele washing machine that proved to be an uneconomical repair. All of you staff without exception have been helpful, polite and professional throughout my dealings with you and today I have taken delivery of a brand new Indesit washing machine (IWC61651) and I just would like to say 'thank you'. I have two more policies with you and I would certainly recommend your company to anyone."
Getting in Touch
If you have any questions or would like to make a claim, you can contact us at Home Appliance Guard. Our customer service team is available to assist you Monday to Friday from 9am to 6pm and Saturdays from 10am to 4pm. You can also email us at customerservices@homeapplianceguard.co.uk or write to us at Home Appliance Guard, 3 Poole Road, Bournemouth, England, BH2 5QJ.
Company Performance and Reliability
The company's performance and reliability have been called into question by several reviewers. Some have reported long wait times for repairs and replacements, with one reviewer waiting six weeks for a new dishwasher and another waiting three weeks for a washing machine repair. Others have experienced delays in getting their issues resolved, with some even being told that engineers would not return to complete the job.
Customer Service
The customer service of the company has been heavily criticized. Many reviewers have reported being left on hold for long periods, only to be met with unhelpful or unprofessional responses. Some have even been told that the company is not responsible for fulfilling certain claims.
Claims Process andPolicy
The claims process and policy have been deemed unfair and misleading by some reviewers. Some have reported being offered low payouts for unrepairable appliances, while others have been told that they need to pay extra for certain services.
Positive Experiences
On a positive note, some reviewers have reported positive experiences with the company, citing quick repair appointments, helpful customer service, and efficient repairmen.
General Impressions
Overall, the general impression of the company is one of unreliability and unprofessionalism. Many reviewers have expressed frustration and disappointment with the company's performance and would not recommend it to others.
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