At Gardinia West Wales Ltd, we have been serving Pembrokeshire for over 35 years, providing exceptional quality PVCu windows, doors, and conservatories to residents in the region. Established in 1983, we have built a reputation for excellence, and our expertly crafted products have become synonymous with quality and reliability.
Our Commitment to Quality
We pride ourselves on our attention to detail and commitment to quality, evident in every aspect of our products. From the manufacturing process to the installation, we strive to deliver exceptional results, exceeding customer expectations. Our products are designed to meet the highest standards, and we guarantee their quality with a full 10-year insurance-backed warranty. This comprehensive warranty covers every aspect of our products, giving our customers peace of mind and complete confidence in their purchase.
Manufacturing Excellence
Our factory, located in Narberth, Pembrokeshire, is equipped with state-of-the-art machinery and technology, allowing us to manufacture a wide range of PVCu products, including windows, doors, and conservatories. Our expert craftsmen, with years of experience, work tirelessly to ensure each product meets our rigorous quality standards.
Partnership with VEKA
We have a long-standing partnership with VEKA plc, a renowned German company, and one of the world's leading designers and extruders of advanced window, door, and conservatory systems. VEKA's commitment to quality and integrity mirrors our own, making them an ideal partner for our business. We use their renowned VEKA Matrix 70 mm system, which is manufactured at our factory, as well as their comprehensive range of window and door profiles.
Network VEKA Membership
As a member of the Network VEKA Organisation, we are committed to upholding the highest standards of quality, professionalism, and customer service. We undergo stringent annual training and audits, demonstrating our commitment to excellence and dedication to our customers. Our customers can independently contact Network VEKA for any concerns, providing an added layer of assurance.
Award-Winning Track Record
In recognition of our exceptional quality and service, we have been awarded the prestigious Quality Award for Wales by Network VEKA a record six times. Our monthly customer satisfaction levels, measured by Network VEKA, consistently exceed 96%, with our current figures reaching 100%. This is a testament to our dedication to delivering exceptional results and exceeding customer expectations.
Expert Installers
Our trained and experienced installers are full-time employees, not sub-contracted workers, ensuring a high level of professionalism and expertise. They are audited annually by Network VEKA, demonstrating our commitment to quality and excellence.
Conclusion
At Gardinia West Wales Ltd, we are proud of our heritage, quality products, and commitment to customer satisfaction. With over 35 years of experience in the industry, we have built a reputation for excellence and reliability. We invite you to experience the exceptional quality and service that has made us the go-to choice for PVCu windows, doors, and conservatories in Pembrokeshire.
Overall Satisfaction
The majority of customers are extremely satisfied with the work done by Gardinia, praising the exceptional quality of work, professionalism, and tidiness of the fitters.
Quality of Work
The quality of work is a standout feature, with many customers expressing their delight with the finished product. The fitters are commended for their hard work, tidiness, and courteous nature.
Customer Service
Gardinia's customer service is also highly praised, with customers appreciating the follow-up calls to ensure satisfaction and the willingness to go the extra mile to meet their needs.
Issues with Specific Installations
However, there are a couple of instances where customers have experienced issues with their installations, including poor workmanship and unfulfilled promises.
Disputes and Miscommunication
In one case, a customer reported a dispute over payment and certification, which led to allegations of lying and conning. Another customer expressed dissatisfaction with the products and lack of after-sales service.
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