Transform your space with us
At Crocatile, we are passionate about providing the highest quality wall and floor tiles, and delivering exceptional customer service to help our customers bring their design visions to life. Our story began with a simple idea: to provide the best in wall and floor tiles and help our customers transform their spaces.
Over the years, we've built a reputation for excellence, built on our commitment to quality, sustainability, and customer satisfaction. From our initial consultation to the final installation, our dedicated team is dedicated to ensuring that every aspect of your experience with us is seamless and stress-free.
Our Services
At Crocatile, we offer a wide range of services to help you transform your space:
Wall & Floor Tiles: Our extensive collection of wall and floor tiles includes a vast array of colors, textures, and designs to suit every style and budget. With our partnership with renowned suppliers, we source only the finest materials to ensure the highest quality and durability.
Outdoor Tiles: Take your indoor designs outside and create an seamless transition between your indoor and outdoor spaces. Our range of outdoor tiles is designed to withstand the elements and provide a stylish and durable surface.
Online Shop: Browse our stunning collections of wall and floor tiles, artificial grass, and astroturf in the comfort of your own home. Order securely online, and our dedicated team will ensure a hassle-free delivery and installation process.
Free Click & Collect: Collect your online orders from our Hillington store, with the option to view and select your tiles before taking them home.
UK Wide Delivery: Our own team of dedicated vans and courier partners ensure efficient and reliable delivery across the UK.
Hassle-Free Returns: We understand that sometimes things don't work out as planned. Return online orders up to 100 days after purchase, with Terms and Conditions applying.
Stay Connected: Join us on social media to stay updated on our latest collections, design inspiration, and company news.
Excellent Customer Service and Help with Tile Selection
The reviews for Crocatile demonstrate a high level of satisfaction from customers. Staff are often praised for their helpfulness, knowledge, and professionalism. Many reviewers mention being assisted by specific staff members, such as Steven, Jamye, and Alex, who went above and beyond to provide excellent customer service. Customers appreciate the wide range of tiles available, as well as the competitive pricing.
Return Policy Causes Disappointment
However, one reviewer, Laura Chisholm, expresses disappointment with the return policy, citing that the company's 28-day return window is too restrictive. She experienced issues with a full box of tiles being left over and was not allowed to return them.
Mixed Experience with Refund Policy
Graham Kidd shares a negative experience with the refund policy, describing an attitude that was "flabbergasting" when attempting to obtain a refund. He also mentions that a local tile company has had issues with working with Crocatile due to this policy.
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