Empowering the next generation, Warming hearts and communities
At PH Jones, we take great pride in delivering exceptional heating and energy solutions to both social housing associations and local authorities across England, Scotland, and Wales. With over 60 years of experience in the industry, our dedicated team of professionals are committed to ensuring the well-being and comfort of our clients.
Our Approach
Our approach to every project is guided by three core principles: safety, reliability, and a focus on the customer. We understand the unique challenges faced by our clients and tailor our services to meet their specific needs. Our highly skilled engineers are adaptable to local conditions and can provide tailored solutions that are both efficient and sustainable.
Heating and Boiler Services
- Boiler installations, repairs, and servicing
- Central heating system design and installation
- Emergency boiler breakdowns and repairs
- Comprehensive maintenance plans
Smart Home Solutions
- Installation and configuration of smart thermostats and heating systems
- Home energy audits and efficiency assessments
Social Value and Sustainability
- Net zero carbon solutions and energy efficiency improvements
- Social housing maintenance and improvement programs
- Community outreach and engagement initiatives
Experience and Expertise
With a proven track record in managing over 50 social housing maintenance contracts across the UK, we have the expertise and resources to handle projects of all sizes and complexities. Our commitment to continuous improvement and innovation enables us to provide our clients with the highest quality services.
Client Focus
At the heart of our operation is a deep commitment to customer satisfaction. We prioritize clear communication, responsiveness, and personalized solutions. Our team of highly skilled engineers are dedicated to providing exceptional customer service and ensuring a seamless and efficient experience from initial enquiry through to completion of the project.
Overview of PH Jones Reviews
Positive Experiences
PH Jones has received praise from some customers for their efficient and respectful service. Some reviewers have appreciated the company's efforts to accommodate their needs, even when faced with challenging circumstances.
Appreciation for Staff
Some customers have specifically praised individual staff members, such as the "lovely lady" who organized an appointment, and engineers who have gone above and beyond to complete jobs efficiently and safely.
Efficient Service
Some reviewers have reported receiving efficient service, with jobs completed quickly and to a high standard.
Negative Experiences
Unfortunately, PH Jones has also received criticism from several customers who have experienced poor service.
Failure to Attend Appointments
A common complaint is that engineers have failed to attend scheduled appointments, leaving customers waiting in vain.
Lack of Communication
Some reviewers have criticized the company's communication, citing instances of failed appointments, cancelled bookings, and a lack of confirmation letters.
Unprofessional Behavior
Some customers have reported encountering unprofessional behavior from engineers, including reluctance to complete jobs and a lack of empathy for customers' situations.
Delays and Inconvenience
Several reviewers have reported experiencing delays and inconvenience, including being left without heating or hot water for extended periods.
