Experience the Warmth and Quality of Our Fires
Quality Fires Ltd, a Liverpool based family business, is proud to be entering its 45th year of continuous operation. With our headquarters in Liverpool, we specialize in providing a wide range of gas, solid fuel, and electric fires and stoves. Our offerings are among the best in the North West, and we take pride in our ability to provide top-notch products and services to our valued customers.
Our Services
At Quality Fires Ltd, we offer a comprehensive range of services to meet the needs of our customers. Our team of experienced installers is capable of handling gas, solid fuel, and electric fire and fireplace installations, ensuring a perfect and safe installation every time. We are confident in our ability to provide you with the best possible service, and we are committed to ensuring your satisfaction.
Marble and Stone Fireplaces
In addition to our wide range of fires and stoves, we also manufacture our own marble and stone fireplaces. This allows us to offer a selection of designer fireplaces at competitive prices. Our fireplaces are of the highest quality, and we are confident that you will be pleased with the selection and value that we offer.
Designer Electric Showroom
Our designer electric showroom is a must-visit destination for anyone in the market for electric fires, stoves, and media wall fires. With the widest choice of electric fires, stoves, and media wall fires in the North West, we are confident that we have something for everyone. Most of our products are in stock and ready to take away, and all are sold well below manufacturers' suggested retail prices. Our friendly staff are on hand to offer a relaxed, non-pressure service, and they are more than happy to help you find the perfect product for your needs.
Experience and Expertise
With over 200 years of combined industry experience, our team of friendly staff is well-equipped to help you find the perfect product for your needs. They are not high-pressure salespeople, and they do not work on commission. Instead, they are dedicated to providing you with the best possible service and helping you find the perfect product for your home.
Excellent Customer Service and Product Range
The majority of customers have expressed their satisfaction with the customer service and product range at Quality Fires. They have praised the staff, particularly Simon, John, and Mark, for their helpfulness, knowledge, and patience. The showroom has been described as well-set out, with a vast selection of fires and fireplaces to choose from.
Positive Experiences with Installation
Many customers have had positive experiences with the installation process, with some mentioning that the fitters were professional, informative, and approachable. They have also praised the company for keeping them informed throughout the process and for cleaning up after the installation.
Issues with Installation and After-Sales Service
However, some customers have reported issues with the installation process, with one customer mentioning that the fitter had left their fire surround in an unfinished state. Another customer reported problems with the stack after installation and was unhappy with the company's response to their complaints.
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