Transforming your bathroom, one product at a time
At our esteemed company, we pride ourselves on being a leading provider of bathroom and kitchen products, catering to the needs of discerning customers in the UK. With a comprehensive range of products from top-notch brands, we strive to deliver unparalleled quality, design, and functionality to our customers.
Our Story
Founded on a foundation of passion for excellence, our company has evolved over the years to become a trusted name in the industry. Our commitment to delivering outstanding products and services is reflected in our excellent customer ratings and reviews. With a team of dedicated experts, we continuously strive to improve and innovate, ensuring our customers receive only the best.
Our Services
We offer a wide range of products and services, including:
Bathrooms
- Basin Taps: Single Lever Basin Mixers, Wall Basin Mixers, Multi-Hole Basin Mixers
- Bathroom Taps: Bath Shower Mixers, Bath Fillers, Wall Bath Shower Mixers
- Basins: Wall Basins, Pedestal Basins, Inset Basins
- Baths: Standard Baths, Shower Baths, Bath Screens
Showers
- Shower Sets: Bar Shower Sets, Concealed Shower Sets, Exposed Shower Sets, Digital Shower Sets
- Shower Enclosures: Quadrant Enclosures, Sliding Shower Doors, Pivot & Hinged Doors
- Shower Trays: Quadrant Shower Trays, Rectangular Shower Trays, Square Shower Trays
- Shower Accessories: Fixed Shower Heads, Shower Arms, Slide Rail Kits
Kitchens
- Kitchen Taps: Mono Sink Mixers, 2-Hole Sink Mixers, Multi-Hole Sink Mixers
- Sinks: Kitchen Sinks, Sink Wastes, Other Waste Disposal Units
- Heating: Radiators (Chrome, White, Anthracite), Heating Elements, Thermostatic Mixing Valves
Accessories
- Toilet Roll Holders, Towel Rings, Towel Rails
- Assisted Living: Doc M Packs, Grab Bars
- Plumbing: Spare Parts (Geberit Spares, Rada Spares, Aqualisa Spares)
Customer Care
At our company, we believe in providing exceptional customer service and support. Our dedicated team is always here to assist with any queries, from product advice to order tracking. We understand the importance of timely delivery and offer free delivery to most UK postcodes. Should you have any issues with your order, please do not hesitate to contact us.
Unmet Expectations
The reviews reveal a mixed bag of experiences with Taps Empire. Unfortunately, two customers had negative encounters, while several others reported positive interactions.
Disappointments
Sonoglenn T.'s 1-star review highlights Taps Empire's inflexibility, particularly when it comes to returns. They ordered two bathroom lights, only to receive an email stating that the item was discontinued and a refund would take 5-7 business days to process. The customer was not impressed and had to pay for the same item elsewhere. Another dissatisfied customer, Neil Muspratt, was refused an exchange due to Taps Empire's rigid returns policy.
Good Service
However, most customers praised Taps Empire's service. Many reviewers appreciated the quick and secure delivery of their products. Alison Cratchley was thrilled with the ease of ordering and the rapid delivery of her item, which arrived in perfect condition. Hospo, who had to cancel some items due to a delayed delivery, was impressed with Taps Empire's helpful customer service. John Herren, while experiencing a short delay, still appreciated the good service and would use Taps Empire again. Lauren Kitson was extremely satisfied with the speed and quality of her purchase. Jan Leszchniski was blown away by the quick delivery and perfect condition of his items.
Shortcomings
Gary Barlow's 2-star review highlights a disappointing experience with a damaged product. Although customer service was helpful and quick to issue a refund, the customer was still left waiting for a replacement.
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