Business Details
Emergency
services
24/7 Locksmith and Glazing Services Isle of Wight
1st Glass and Locks is a family-run business based on the Isle of Wight with over two decades of expertise in glass, lock, and UPVC repair services. Established to provide reliable 24/7 emergency assistance, we specialise in resolving lockouts, replacing broken glass, and repairing doors and windows across residential and commercial properties. Our team, comprising father-and-son duo Mark and Jake, holds Trading Standards approval and operates with full insurance coverage, ensuring compliance with industry regulations. With a response time typically within 30 - 60 minutes, we serve locations including Cowes, Ryde, Bembridge, and Ventnor, prioritising rapid, non-destructive entry methods to minimise property damage.Our commitment to transparency is reflected in free, no-obligation quotes, no hidden fees, and a 12-month guarantee on all new parts. Customer testimonials highlight our punctuality, professionalism, and competitive pricing, with over 90% of jobs completed during the initial visit. As an independent service provider, we avoid unnecessary upselling and maintain a comprehensive stock of locks from brands like Yale and Chubb, enabling on-site solutions for most scenarios. Our dual focus on technical expertise and customer-centric service has solidified our reputation as a trusted local authority in security and glazing solutions.
Services
Locksmith Services
Glazing Repairs
UPVC Repairs
Emergency Boarding
Security Upgrades
Highlights and features
- Over 20 years of combined experience in glass and lock repairs
- 24/7 emergency service with rapid 3060 minute response times
- Trading Standards approved with full insurance coverage
- No call-out fees and free, no-obligation quotes
- 12-month guarantee on all new parts and workmanship
Associations and certifications
- Trading Standards
What people say
Prompt service
Professional technicians
Competitive pricing
No hidden fees
Reliable guarantees
Services
Locksmith Services
Our 24/7 locksmith services address emergency lockouts, broken locks, and security upgrades across residential and commercial properties. We employ non-destructive entry techniques to preserve doors and locks where possible, offering same-visit repairs using stocked parts from trusted brands like Yale and Chubb. Customers benefit from transparent pricing, no hidden fees, and a 12-month warranty on replacements.
Glazing Repairs
We provide emergency boarding and permanent glass replacement for broken windows and doors, prioritising safety and security. Our team handles domestic and commercial properties, repairing misted double-glazed units, installing safety glass, and restoring shopfronts. All work includes a 12-month guarantee, with free initial assessments and rapid response times ensuring minimal disruption for clients.
UPVC Repairs
Specialising in UPVC door and window repairs, we fix faulty handles, locks, hinges, and mechanisms to restore functionality. Common issues like stiff operation or insecure locking are resolved using stocked parts, with emergency boarding available for out-of-hours failures. Our service includes free consultations and a 12-month warranty, avoiding unnecessary full replacements through cost-effective repairs.
Emergency Boarding
For urgent property security needs, we offer 24/7 boarding services to secure broken windows, doors, and shopfronts. This temporary solution prevents further damage while arranging permanent repairs, using durable materials to maintain safety until glass replacement or structural fixes are completed. The service is included at no extra charge with subsequent repair work.
Security Upgrades
We install British Standard anti-snap cylinders, high-security deadlocks, and smart lock systems to improve property security. Our upgrades comply with insurance requirements and include free security surveys to identify vulnerabilities. Customers receive expert advice on optimal lock types, with all installations backed by a 12-month guarantee for peace of mind.
People
Mark
Owner/Operator
With over 20 years of experience in glazing and locksmith services, Mark leads 1st Glass and Locks as a Trading Standards-approved technician. He specialises in rapid emergency response and non-destructive lock entry methods, prioritising customer satisfaction through transparent pricing and guaranteed workmanship.
Jake
Technician
Jake supports the team with hands-on expertise in UPVC repairs and security installations. As part of the family-run business, he ensures efficient service delivery and maintains the company's commitment to quality, reliability, and customer-focused solutions across the Isle of Wight.
Questions
What areas of the Isle of Wight do you cover?
We provide services across the entire Isle of Wight, including Cowes, Ryde, Bembridge, Shanklin, Ventnor, and Newport, with a typical response time of 30–60 minutes.
Do you charge call-out fees for emergency services?
No, we offer free emergency call-outs with no upfront charges. Quotes are provided before work begins, and payment is only required upon job completion.
What payment methods do you accept?
We accept cash, all major credit/debit cards, and bank transfers for both emergency and scheduled services.
Are your locksmith services available 24/7?
Yes, our emergency locksmith services operate 24 hours a day, seven days a week, including bank holidays, with a focus on rapid lockout resolution.
Do you offer guarantees on your work?
All new parts and installations come with a 12-month guarantee, covering both materials and workmanship for complete customer peace of mind.
Can you repair UPVC doors without full replacement?
Yes, we specialise in cost-effective UPVC repairs, including handle, lock, and hinge fixes, avoiding unnecessary replacements whenever possible.
