Exceeding Expectations, Every Time
Passionate about Fireplaces: A Family Business in Birmingham
Fireplace Factory Direct proudly stands as a family-run business in Birmingham, West Midlands. Since our inception, we have dedicated ourselves to providing exceptional fireplaces and outstanding customer service.
Our Expertise
Our team boasts over 40 years of combined experience in the fireplace industry. We are fueled by a deep understanding of the market and a passion for creating beautiful and functional fireplaces for every home. We specialize in:
1. Fires
- Gas fires
- Electric fires
- Wood burning and multifuel stoves
2. Fireplaces
- Traditional and contemporary designs crafted from various materials like wood, marble, and stone
- Extensive range of major brand Gas and Electric fires
3. Fireplace Surrounds
- Bespoke handcrafted surrounds to perfectly complement every fireplace
Quality and Craftsmanship
We take pride in crafting many of our fireplaces right here in our own workshop. Our skilled craftsmen pay meticulous attention to detail, ensuring each fireplace is a work of art. We invite you to witness the process through the large windows of our workshop.
Exceptional Customer Service
Our commitment to customer satisfaction goes beyond simply selling products. We prioritize understanding your needs and preferences to offer tailored advice and finding the perfect fireplace for your home. We provide:
- Friendly and knowledgeable staff
- Personalized consultations
- Free delivery and expert installation
- Comprehensive after-sales support
Visit Us Today
Come explore our extensive selection of fireplaces and surrounds in our showroom. Our friendly staff will be delighted to guide you and answer any questions you may have.
Customer Service and Experience
The customers were extremely satisfied with the customer service they received from Fireplace Factory Direct. Many praised the staff for being friendly, helpful, and knowledgeable. The customers appreciated the time taken by the staff to explain the products and the installation process.
Installation and Fitting
The fitters who installed the media walls and fireplaces were commended for their professionalism, tidiness, and expertise. They were punctual, worked efficiently, and left the customers' homes clean and tidy. The customers were impressed with the attention to detail and the care taken to ensure a perfect fit.
Product Range and Quality
The customers were pleased with the wide range of fireplaces and fires (gas and electric) offered by Fireplace Factory Direct. They appreciated the quality of the products and the excellent value for money.
Recommendations
Many customers highly recommended Fireplace Factory Direct to friends and family, citing their excellent customer service, professionalism, and quality products.
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