Reliable, Efficient, and Customer-Focused
At M Yould & Sons, we take pride in our 30 years of experience as a family-run business, providing top-notch plumbing, heating, and electrical services to the East of England. Our team of 50 fully qualified engineers has grown significantly since our humble beginnings, and we continue to deliver a wide range of services to cater to the varied needs of our clients.
Our Services
Our dedicated team of experts offers a unique blend of specialisms to support our clients' varied needs. Alongside our Gas Safe plumbing and heating engineers, we have a team of skilled tradespeople, including an electrical department. We provide exceptionally high-quality services, supported by our rigorous maintenance and quality assurance staff. Our services include:
- New Build Contract Division
- Gas Services
- Gas Boiler Installation
- Plumbing Services
- Green Energy Solutions
Our Commitment to Quality
At M Yould & Sons, we believe in providing exceptionally high-quality services, supported by our rigorous maintenance and quality assurance staff. We ensure professional workmanship and quality compliance throughout all our works. Our services have contributed to numerous sites receiving Considerate Constructors awards and NHBC pride in the job awards, through to national seals of excellence.
Our Qualifications and Accreditations
We take pride in our certifications and accreditations, which include:
- CHAS
- Gas Safe Registered (LPG and domestic)
- OFTEC (commercial and domestic)
- Unvented Hot Water Systems
- Water Regs
- Anglian Water approved plumbers
- Experienced in Air and Ground Source Units
- Experienced in Solar hot water system
- CSCS (JIB)
- PASMA and IPAF qualifications
- Health and Safety training
- All of our operatives are DBS Checked
Our Vision and Values
Our experienced, trusted, and enthusiastic engineers are dedicated to fulfilling our customers' needs, and we strive to operate with reliability, efficiency, and a focus on customer satisfaction. We believe in attracting, growing, and retaining the best tradespeople, engineers, and professionals to represent our company and provide an exceptional standard of service to our customers.
Reviews Summary
Positive Experiences
- Some customers have had positive experiences with the company, citing polite, tidy, and professional engineers who completed services efficiently and at the quoted price.
- Good communication from the company's staff, such as Shelby and Ashleigh, was praised, and the customers appreciated the convenient appointment slots and timely responses.
- A few reviewers mentioned that the engineers were helpful and willing to answer questions beyond the scope of the service.
Negative Experiences
- Several customers have had bad experiences with the company, citing poor communication, lack of transparency, and unprofessional behavior.
- Some reviewers complained about not receiving invoices or reminders, leading to unexpected legal proceedings.
- Others reported that the company failed to show up for appointments or sent unqualified plumbers who damaged property or performed subpar work.
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