Where Every Home Is a Cozy Home
At Direct Fireplaces, we pride ourselves on providing an exceptional customer experience, offering a wide range of high-quality gas and electric fires and hearths to transform your home. With our extensive collection of products from leading brands like Evonic Fires, Elgin & Hall, and Kalfire, we're dedicated to making the process of selecting and purchasing a new fire or fireplace as hassle-free as possible.
Our journey began in 2004, and since then, we've established a reputation for our commitment to attention to detail and exceptional customer service. We operate three showrooms in Stockport, Cheadle, and Bromsgrove, making it convenient for customers to visit us in person or browse our extensive range of products online.
At Direct Fireplaces, we're passionate about providing our customers with the best possible experience from start to finish. Our knowledgeable team is always on hand to offer expert advice and guidance, ensuring that you find the perfect solution for your home. Whether you're looking for a sleek and modern Electric Fire Suite or a traditional Gas Fire with a touch of elegance, we've got you covered.
With our free delivery service, finance options available, and exceptional customer service, we're confident that you'll find the perfect fire or fireplace to enhance your home. Our team is always available to assist you in making an informed decision, ensuring that you're completely satisfied with your purchase.
Our Mission
Our mission is to provide our customers with an unforgettable shopping experience, offering a wide range of high-quality products and exceptional customer service. We're committed to making the process of selecting and purchasing a new fire or fireplace as convenient and hassle-free as possible, and we strive to build long-term relationships with our customers.
Our Services
At Direct Fireplaces, we offer a wide range of services to cater to your needs, including:
- Extensive Product Range: We have an extensive collection of gas and electric fires, hearths, and accessories from leading brands, ensuring that you'll find the perfect product for your home.
- Expert Advice: Our knowledgeable team is always available to offer expert advice and guidance, ensuring that you make an informed decision.
- Free Delivery: We offer free delivery on all our products, making it convenient for you to receive your new fire or fireplace.
- Finance Options: We offer finance options available, making it easier for you to get the fire or fireplace you've always wanted.
- Showrooms: Visit our three showrooms in Stockport, Cheadle, and Bromsgrove to get a closer look at our products and get expert advice from our team.
Our Commitment
At Direct Fireplaces, we're committed to providing the best possible experience for our customers. We strive to build long-term relationships with our customers, ensuring that you're completely satisfied with your purchase. We're dedicated to providing exceptional customer service, offering expert advice and guidance, and making the shopping experience as convenient and hassle-free as possible.
General Feedback
The reviews provide a mixed bag of feedback, with some customers expressing satisfaction with the company's products and services, while others have had negative experiences.
Positive Experiences
Competitive Pricing and Fast Delivery
Some customers have reported receiving their fires at competitive prices and with fast delivery times.
Excellent Customer Service
Several customers have praised the company's customer service team, particularly Nick, who has been helpful and prompt in resolving issues and answering queries.
Supportive Pre-Sales Team
The pre-sales team, including Anthony, has been commended for being helpful and supportive, especially for large investments.
First-Rate Customer Service
The customer service team has been credited with providing first-rate service, with quick resolutions to issues and good communication.
Wide Range of Products
The company offers a wide range of gas and electric fires, which has been appreciated by customers.
Negative Experiences
Unprofessional Behavior
Some customers have reported unprofessional behavior, including ignoring emails and failing to refund orders in a timely manner.
Delivery Issues
There have been issues with deliveries, including damaged goods and difficulties in arranging collections.
Unhelpful Customer Service
A few customers have found the customer service team to be unhelpful, leading to frustration and disappointment.
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